Supporting the work of the Jeweller since 2006
3D Printing Administrative Assistant – Maternity Cover (9-12 months)
JewelCast
Jewellery Quarter, Birmingham
JewelCast is primarily a casting company specialising in high-quality precious metal castings. In addition to this, we offer an exciting range of in-house CAD design, 3D printing, and mould cutting services.
We have recently moved into a beautifully restored building in the heart of Birmingham’s historic Jewellery Quarter, and the new site features modern facilities and state-of-the-art equipment in each department.
About the Role
Maternity leave cover over a 9–12 month period with the opportunity of a full-time position at the end of the contract. Join our rapidly growing 3D Printing Department; we are responsible for the production of high-quality waxes/resins for casting, moulding, and other services.
This position is primarily administrative. It involves assisting customers with placing orders for their custom designs (please note that this is not a CAD design role). While familiarity with the lost wax casting process and Matrix software is preferred, it is not mandatory as comprehensive training will be provided. We are seeking an individual with strong customer service communication and organizational abilities. The ideal candidate should be a team player with a keen eye for detail, capable of working under pressure, and adhering to stringent manufacturing processes.
Responsibilities
* Responding to customer queries by email and over the phone
* Cleaning and preparing waxes/resins for casting
* Quality control
* Liaising and working closely with other departments
Requirements
* A strong work ethic and willingness to learn
What We Offer
* Competitive salary based on experience
* Company pension
* 1 extra day holiday for your birthday
* Biannual staff events/parties
* Simply Health healthcare cash plan
Deadline
14th February 2025
How to Apply
To apply for the role, please send your CV and covering letter along with a portfolio of work to us by using the application form below.
An informal interview will be followed by a working trial.
We look forward to hearing from you!
About us
JewelCast began in 2011 when there was a gap in the market for a good quality casting company who could serve the jewellery trade.
We are very lucky to call the historic Jewellery Quarter in Birmingham our home, and we are proud to be a part of a wonderful community and trade.
Since we started, we have continued to grow and evolve, which has allowed us to adapt to the ever-changing market and needs of our customers and has seen us invest in and embrace new technology such as 3D printing.
For us, customer service is at the heart of everything we do, and we want you to feel valued and to know that we are always here to help.
We pride ourselves on the quality of our castings with thorough Quality Control checks throughout the casting process and with staff who are extremely knowledgeable and passionate about what they do.
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