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White Water Operations Supervisor - National Watersports Centre, Nottingham
Client:
Serco Leisure
Location:
Nottingham, United Kingdom
Job Category:
Other
EU Work Permit Required:
Yes
Job Reference:
bfba704e633f
Job Views:
3
Posted:
28.03.2025
Expiry Date:
12.05.2025
Job Description:
Job Title: White-Water Operations Supervisor
Location: National Water Sports Centre, Nottingham, NG12 2LU
Job Type: Permanent
Working Hours: 39 hours per week, between Monday to Sunday
Salary: £26,000 to £28,000 per annum + Excellent Benefits
Here at More Leisure, our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly, and fun. To deliver those services takes an enthusiastic and customer-focused team - and right now we are looking to recruit for a White-Water Operations Supervisor to join our team.
Your day-to-day duties will consist of the following:
* Provide an excellent standard of customer service and manage quality standards throughout the facility.
* Lead on membership sales and customer engagement for the white-water course.
* Liaise with onsite partners around operational matters, bookings, and service delivery.
* Drive customer care standards for the white-water course.
* Train and mentor front line staff.
* Manage staff rotas for the white-water reception.
* Assist with facility maintenance specific to the white-water course.
* Work regular shifts delivering services to our customers at white water reception, including opening or closing the facility and reception work.
You will help in facilitating a safe, fun, and professional working environment with excellent development opportunities, free access to our facilities, and a heavy discount on campsite electric pitch.
About You:
To be considered for this role, you will have previous managerial or supervisory experience in a customer-facing environment, ideally within a leisure background; however, this is not essential.
You will have good communication and customer care skills, maturity and calmness to work under pressure, as well as being organised and taking pride in your work, and have excellent IT skills.
If you feel you meet the above criteria, please apply today!
Why Serco:
A place you can make an impact: Working within Leisure means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service, and you’ll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.
A place you can count on: It takes a diverse team to support our Leisure business and we’re big on internal progression. So, whether you specialise your skills, undertake additional training, or progress into senior management, you’ll find all the opportunity you need to evolve your career.
A place for you: Our staff are dedicated to providing the best possible service for our customers, and we welcome those who take similar pride in their work.
What we offer:
* Free membership at the Centre plus heavily discounted use of classes and facilities
* Free safeguarding training and DBS check
* Excellent Development and Training Opportunities
* 6% employer matched pension contribution
* 21 days annual leave + Public Holidays
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