Virtual College, in partnership with Netex, combines cutting-edge global learning technology with over 30 years of experience in compliance eLearning. Known for delivering high-quality training, Virtual College works with a wide range of public, not-for-profit, and private sector organisations, including the NHS, YMCA, and thousands of education providers. The Virtual College promise is simple: to provide high-quality, compliance-focused, cost-effective, simple learning solutions that put the learner first. With thousands of positive reviews, Virtual College is renowned for providing reliable and impactful eLearning to businesses, wherever they are in the world.
The purpose of this role is to contribute to the Sales Team’s sales targets through proactively responding to incoming sales enquiries, generating new business opportunities, and supporting existing customers encouraging increase in lifetime spend. The Business Development Executive will offer professional and knowledgeable advice about Virtual College’s RTG products and services with the aim of maximising the value of their sales and overall customer value. The role covers the following objectives:
* Building relationships with prospects and clients to understand short- and long-term opportunities whilst driving additional spend
* Generating new business from cold and warm sales nurture activity
* Advising on the best learning technology solution for the customer in order to support engagement with Virtual College and demonstrate credibility in our sector
* Increasing value of accounts through spotting opportunities and recommending additional product uptake and efficiency gain with product usage
* Work with CRM to capture accurate market and customer data
Key Accountabilities and Responsibilities:
Direct/Inbound Sales
· Be the first point of contact for inbound sales enquiries via phone and a shared email inbox
· Quickly and effectively respond to inbound sales opportunities to provide high levels of purchaser satisfaction
· Explore immediate and future opportunities early in the sales cycle to identify additional in-come
· Manage a triage system to ensure existing customers/prospects are put in touch with the correct or most appropriate consultant or support lead
· Works to an income target between £150,000-£250,000
Customer Growth and Engagement
· Works with customers digitally t o ensure products and services continue to meet their needs
· Builds strong, personable relationships with customers based on trust and credibility
· Independently explore additional products and services a customer could use to increase in-vestment in training, learning and development
· Successfully review customer data in the CRM to create target growth lists and plan engagement activity
· Reengage with lapsed or ex-customers to re-introduce Virtual College products and services
Customer Support and Service Delivery
· Ensure all set up and implementation requirements are gathered from customers and communicated cleared with necessary teams
· Confidently provide recommendations for process improvement across both support and sales process
Learning Technology Advice
· Has a detailed understanding of the Virtual College services, products and packages delivered to customers