Keepmoat Homes is a fast growing top 10 UK housebuilder. We design and build quality homes and create places where people want to live.
Our investment and participation helps transform communities and improves the lives of local people. We have a national presence combined with local knowledge and expertise in all aspects of housing – from finance, design and planning, to developing and building. Our comprehensive skills and capabilities give us a wider perspective across the whole housing lifecycle and we create lower risk ways of building homes people need.
For more than 90 years our work has been absolutely visible to local communities so being part of the community is in our DNA. We hire local suppliers and tradespeople and work with local communities to make sure that our plans meet their needs.
Main purpose of the role
We have a fantastic opportunity for a Senior Applications Analyst to join us, based from our Head Office in Doncaster with agile/hybrid working. The successful candidate will be responsible for oversight of a number of Applications, particularly Microsoft Dynamics CRM.
The postholder will act as the subject matter expert for applications and their use within the business, providing second line support and maintenance, leading on enhancement and minor changes. They will liaise with third party application providers to work any support issues through to conclusion, holding regular review calls, monitoring application availability and performance.
The ideal candidate will have prior experience within an Application Support role, who is committed to their development and confident with becoming quickly familiarised with new applications. They will have experience producing appropriate training provisions as this role will involve ensuring that training documentation and E-learning is maintained in line with changes and upgrades. They will need to make occasional visits to our regional offices to facilitate this.
A minimum of two years experience within an Application Support role and Dynamics is essential. Any experience of this to support a Sales/Customer Care/Marketing function would be highly advantageous. Any Dynamics configuration experience or someone used to working within an agile methodology would be desirable but is not essential.
This role is internal customer facing and will involve business engagement; therefore the successful candidate will be able to capture requirements from the business, test and deliver.
HS&S Responsibilities
To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards.
Skills, knowledge & experience
We are looking for someone who fits with our core values here at Keepmoat; they will be passionate about applications support and have the confidence and ability to make regional visits and ‘floor walk’ based on incident trends or requests. They will be collaborative and accustomed to dealing with different stakeholders, attending and contributing to user communities representing Keepmoat. The successful candidate will be creative and able to problem solve and take ownership of any application project or change. They will be a straightforward communicator, with the ability to simplify technical information to different kinds of people.
Why work for us?
At Keepmoat Homes we pride ourselves on being a great place to work. As the market leader in our industry we want to ensure that we attract, motivate and retain the best people who can deliver the best service for our customers.
* Competitive rates of pay – We regularly check our pay against our competitors to make sure they reflect our position as market leader. We also review our pay every year.
* Bonus Scheme – Our annual bonus scheme is linked to team and company performance.
* Special offers for staff – We run a range of offers and discounts exclusively for our employees including holidays, health club memberships and days out.
* Trust – We encourage you to come up with ideas and get the most out of your job with us.
* Development – we offer genuine development opportunities to progress your career.
Our values
Our values are the foundation for our vision, the cornerstone of our culture and the benchmark for our achievement.
* Straightforward - We get the job done in the most efficient and effective way. We are friendly, open and honest. It’s about being respectful and working in a transparent and honest way.
* Collaborative - We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible.
* Passionate - We care about what we do. We put pride and energy into delivering results. It’s important to us to do a good job.
* Creative - We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don’t offer a one size fits all solution; we are flexible and will tailor our services to our customers’ needs.
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