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Customer Service Advisor, Greater Manchester
Client:
The Recruitment Co.
Location:
Greater Manchester, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
3bb4dfdf798a
Job Views:
6
Posted:
01.03.2025
Expiry Date:
15.04.2025
Job Description:
Customer Service Advisor based in Rochdale
Offering £11.44 per hour - paid weekly, every Friday
12 week Temp to Perm Opportunity!
Full time, 37.5 hours per week
The Role
* Handling inbound customer calls alongside responding to incoming queries from various channels such as live chat and social media platforms.
* Supporting patients and booking them into appointments, ensuring this is in line with their needs and circumstances.
* Assisting customers who have utilized the self-referral option and booking them into appointments or services that adhere to governance guidelines.
* Using appropriate questions to understand and determine the patients' needs, resulting in first-time resolution.
* Transforming general enquiries into appointments through quality conversation.
* Entering referral information on the in-house patient administration system.
* Communicating relevant information to internal and external customers via email in a professional manner.
* Locating information from various relevant sources to progress patient data.
* Maintaining appropriate records and keeping data up to date and relevant.
* Adhering to data protection act guidelines and IGSOC standards.
The Person
* Previous customer experience in healthcare, retail, hospitality, leisure, or contact centre and office-based roles.
* Previous experience or knowledge in healthcare is a huge advantage.
* Strong communication and interpersonal skills; ability to build rapport and create memorable experiences with warmth and empathy.
* Drive and determination to do the best for customers.
* Good business acumen with awareness of how to help the company succeed.
* IT literate and confident working across different platforms and software.
The Hours
* Full time, 37.5 hours per week; Monday to Friday, working shifts between 8am-8pm.
* Rota's will be provided 2 weeks in advance but you will typically work on a rolling basis.
* Overtime available!
The Benefits and Perks
* £11.44 per hour, paid weekly - every Friday!
* Free onsite parking.
* On-site subsidized canteen & cafe.
* Free tea and coffee available.
* Office incentives and engagement events.
* Following your progression into a permanent position, you will have access to a wide range of benefits and discounts.
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