Time left to apply: End Date: December 7, 2024 (26 days left to apply)
End Date: Friday 06 December 2024
Salary Range: £24,624 - £25,920
Flexible Working Options: Hybrid Working
Job Description Summary: Join our fantastic Customer Service team…
JOB TITLE: Customer Service Advisor
SALARY: £24,624
LOCATION: Chester
HOURS: Full-time
WORKING PATTERN: 4-Day Week (Days) pattern:
* Start times between 8am and 10am and end times between 5.45pm and 7.45pm
* Maximum of 4 out of 7 days (based on a Monday-Sunday week)
* Maximum of 50% weekend days over a 4 week period
START DATE: 20th January 2025
About this opportunity: Do you want to be part of a team that makes a genuine difference to customers? We're currently looking for caring people to join our contact centre teams to support customers from our Halifax, Bank of Scotland and Lloyds Bank brands.
You'll take inbound customer calls and do your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls). You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to plenty of colleagues that do.
From day one we'll teach you all about our products, processes and systems and you'll learn how to respond to queries quickly and become better every day.
What you'll need: There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 4-week training programme. This position is primarily a home working role following completion of the onsite training and the necessary checks. As such, we're looking for people who have a suitable home working environment including a private area to take inbound calls and a stable/secure Wi-Fi connection to serve customers when they need us most.
Crucially, you're a people person - working with your team to provide a really crucial service to millions of customers. The passion to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query. The commitment to deliver on your promises and go above and beyond for your customer.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 22 days' holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.
About our Cawley House site: With a track record of developing, supporting and progressing colleagues in their careers, our sites enjoy the following facilities:
* Free on-site car parking and electric charging points
* An extensive canteen with a Costa coffee area
* A range of vending machines and free hot and cold drinks
* Rest areas with TVs etc.
* Prayer & Quiet reflection rooms
* A kitchenette on each floor equipped with fridges & microwaves
* On-site shower & changing facilities
* On-site Gym that you can become a member of (and football pitches to hire)
* Access to green spaces to get those steps in
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us, you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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