Working hours are Monday - Friday, 9am - 5pm.
The purpose of the role is to provide IT Infrastructure support to users based at supported sites across the UK and Ireland.
Responsibilities:
* Provide desk-side and remote support to users, including resolving hardware and software issues.
* Adhere to KPIs and SLAs.
* Set up, configure and install new PCs and associated equipment in accordance with company procedures.
* Provide local support for desktop, server, and network infrastructure equipment.
* Provide a high level of internal and external customer care.
* Partake in any developmental training as required in compliance with the Company Standard.
* Participate in covering on-site and off-site support, which may be as part of a shift rotation.
* Participate in on-call/standby support outside office hours as required.
* Prepare technical proposals for improvement together with line manager.
* Create and maintain working documentation, for example, SOPs and FAQs.
Minimum Requirements:
* In-depth knowledge and experience of supporting appropriate versions of Microsoft Windows.
* Strong hardware support skills, including maintenance of PCs, printers, and other associated equipment.
* Experience of basic Windows Server administration, including AD user creation, password administration, Group Policy, etc.
* Familiarity with Microsoft Exchange/Outlook client.
* Strong Microsoft Office support skills.
* Full driving licence.
* Strong communication skills.
* Able to work alone and also as part of a team.
* Ability to plan, prioritise, and organise own work.
* Excellent time keeping.
* Appropriate experience in a similar support role.
* Adhere to SLAs and meet KPIs.
* A+, Server+ or similar accreditation.
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