Operations Assistant
Work Pattern:
Wk 1
Mon 5:15-11:45
Tue 5:15-11:45
Thu 7:30-15:00
Sat 12:15-20:15
Wk 2
Sun 11:45-18:15
Mon 10:00-17:30
Thu 7:30-14:00
Fri 9:00-16:30
Under 18 Disclaimer:
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Purpose:
* To deliver a great shopping experience for customers, putting customers before tasks every time.
* Champion new ways of working within stores through an open mindset and positive attitude.
* Complete tasks and processes that deliver ‘best in town’ standards.
* Serve and sell across all channels brilliantly well.
* Be the voice of our customer to help us continually improve.
Key Accountabilities:
* Serve customers efficiently and brilliantly well – on the shop floor and at service points.
* Deliver ‘best in town’ standards through presentation standards, availability, and keeping the store clean and tidy.
* Skilled in utilizing all digital tools and communication channels to do the job.
* Share customer and colleague feedback to help improve operations.
* Share knowledge and experience with colleagues to support others in building skill and confidence.
* Own learning & development and proactively access digital learning solutions.
* Know daily sales targets, priorities, promotions & selling opportunities.
* Have great product knowledge to sell and recommend products and services.
* Proactively engage with customers to understand their needs and make recommendations.
* Understand store priorities and their part to play.
* Complete tasks with pace and in line with SOPs.
* Minimize cost and waste through good process practice.
* Follow safe and legal working practices.
Key Capabilities:
* Understand how M&S operates, its strategy, future, and the role they play.
* Committed to delivering excellent work fast with great attention to detail.
* Open to and acts on feedback, asking for it regularly.
* Set performance objectives for self in conjunction with line manager and in line with business plans.
* Take accountability for planning and managing own work efficiently to ensure objectives are met.
* Be curious and ask questions to challenge the status quo.
* Communicate intentions clearly and simply to others.
* Control reactions and consider how to share perspectives for better team dynamics.
* Copes well with change and work challenges and recovers quickly from impacts.
* Build positive relationships by being a good listener and establishing connections.
Technical Skills/Experience:
* Contribute to store sales and cost control.
* Work across the store to get things done right the first time within timescales.
* Comprehensive knowledge of customer shopping channels.
* Good level of product knowledge and services across the store.
* Up-to-date knowledge of the commercial operation and brilliant basics.
* Good level of digital capability and use of digital tools and applications.
* Understand customer needs and spot selling opportunities.
* Adapt to change.
* Good knowledge of VM principles.
Key Relationships and Stakeholders:
* Customers
* Colleagues
* Store Leadership
* BIG
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