Description
Are you skilled in navigating credit hire claims and passionate about delivering outstanding client service? If so, we are looking for a talented Credit Hire handler to join our fast-paced, supportive team.
This role offers an excellent opportunity to join a dynamic team dealing with delegated (DA) & non-delegated authority (NDA) claims. These claims may consist of indemnity disputes and will vary in value up to £50,000. The handler will be responsible for carrying extensive investigations into the reasonableness of the claim being brought from a technical standpoint.
Some cases may involve a Personal Injury element which will also be handled by the Complex Credit Hire File Handler.
Benefits:
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Simply Health Care Cash Plan
* Gym flex*
* Access to Online Discount Sites
Key Accountabilities
* The role will involve dealing with a caseload of DA & NDA credit hire files under the supervision of a Technical Supervisor. Instructions are received at varying stages of the claim process and so a full knowledge of handling RTA claims through to conclusion via a court hearing is necessary.
* Review and analysis of files throughout the life of the case, and in accordance with the client guidelines.
* Develop and maintain client relationships, always keeping the client at the heart of every decision.
* Formulating an initial strategy for approval by Technical Supervisor.
* Legal research.
* Undertaking telephone negotiations with third party Solicitors.
* Liaising with the insured and insurers where necessary.
* Ensuring ‘actions’ are carried out as per the task list within the Case Management System.
* Accurately recording time.
* Accurately completing the dispute resolution process.
* Processing bills.
* Ensuring all files are kept within ISO 9001 guidelines.
* To ensure compliance with the SRA Standards & Regulations.
* Adhere to the Keoghs Values.
* Ability to work in a target-driven environment.
Understanding of the Court Process
* Drafting defences.
* Completing allocation questionnaires.
* Dealing with disclosure and exchange of evidence.
* Completing listing questionnaires.
* Completing pre-trial checklists.
* Instructing Counsel.
* Drafting CPR Part 18 questions.
* Drafting CPR Part 35 questions.
* Drafting Counter schedules.
Working Hours
35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
Experience, Skills and Qualifications
Essential:
* Experience of litigation and handling Credit Hire files is essential with evidence of managing own caseload and/or assisting on high-value cases.
* Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable.
* Ability to use own initiative.
* Ability to plan and prioritise workloads.
* Excellent listening and verbal communication skills.
* Good telephone negotiation skills.
* Ability to follow work processes and keep to Strategy.
* Ability to recognise when sensitivity and tact are required.
* Ability to make decisions.
* Ability to remain calm under pressure.
* Good IT skills including Word, Outlook, and experience of a Case Management System preferred.
* Adhere to the Keoghs Values.
Desirable:
* Experience of handling PI claims.
Values
Our culture is focused on making Keoghs sustainable and successful for our people and clients, with this our values are at the heart of everything we do:
* We are connected.
* We are Dynamic.
* We are Innovative.
* We succeed together.
About Keoghs
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses. We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 6,500 professionals operate across ten countries, including the UK & the U.S. Over the past ten years, Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.
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