Working in the EUC Team based from Coventry.
* To contribute to business wide projects and service tickets using specialist knowledge as instructed by company processes.
* Respond to user requests for service; troubleshoot incidents and problems, develop solutions; make break fix repairs to equipment and arrange for other service needs as appropriate.
* Management of Hardware Stock for specific contracts including internal assets.
* Manage and maintain internal asset register.
* Complete hardware assessments of customer equipment.
* Complete pre-deployment setup activities on a variety of end user devices.
* Utilize Microsoft 365 Services and other 3rd party tools including Autopilot and InTune to automate customer and internal device deployments.
* Manage logistics through courier partners for the sending and receiving of equipment throughout the organisation.
* Complete and maintain accurate timesheets with a commercial awareness of billable works.
* Continual assessment and improvement of team processes and procedures.
General:
* Contributing to continuous functional development and work planning.
* Planning and improving own performance against objectives set in the 121 and PDR schemes.
* Attending and fully participating in internal and external meetings and events as required.
* Undertaking a proactive role in own development and undertaking an active role in training and development as required of you by the organisation.
* At all times, maintain confidentiality and adhere to the Data Protection Act 2018.
* Undertaking all duties and acting at all times, in accordance with the organisation’s Policies and Procedures and Colleague Handbook.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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