Job summary
We're pleased to offer this apprentice opportunity to join the team at our Community Roots service
These exciting opportunities have arisen for motivated, enthusiastic and empathic people persons to join our Community Roots team across our sites in Preston and Burnley.
You will be supported to gain your apprenticeship qualification, while delivering community focussed health and wellbeing opportunities to our learners. The role holder will bring their own lived experiences of healthcare services, to work alongside a wide range of experts by experience and profession, collaboratively creating and delivering wellbeing opportunities, whilst supporting learners with their individual journeys andcapturing evaluation and research data.
Apprentices will be supported to attend their approved study programme with dedicated off the job learning time. Skills, knowledge and behaviours will then be applied in the workplace as we coproduce a wide range of courses, workshops and groups that promote wellbeing, self-management,prevention and recovery.
Please note the apprentice programme will be delivered by an educationpartner and may be delivered at their centre of learning which we will source as locally as possible.
Applications are encouraged from individuals with demonstrable lived experience of accessing mental or physical health care services in line with our Peer workforce ambitions.
Working pattern (hours): Full time
Hours/sessions per week: hours per week
Main duties of the job
1. Answer telephone, email and face to face enquiries, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
2. Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff.
3. Support individuals and groups to access wellbeing opportunities.
4. Co-produce and co-deliver wellbeing opportunities.
5. Contribute to administrative functions of learning development and deliveries, to inform data collection and feedback.
6. Attend and participate in team meetings as required as part of the smooth running of the service.
7. Contribute to the development of social media and marketing projects as requested.
8. Develop posters, leaflets and social media imagery to raise awareness of events and opportunities.
9. Work alongside partners to co-develop and support the delivery of learning opportunities.
10. Work alongside service users, staff, wider community to inform the development of opportunities across localities.
11. Undertake promotional activities alone or with colleagues, to raise awareness and uptake to Community Roots opportunities.
About us
Please be advised if you are a 'Non-UK National' applicant you must meet the eligibility criteria and fulfil the settlement requirements of the apprenticeship course funding. Your settlement status will need to be verified as eligible for funding by the relevant apprenticeship provider in order for you to formally enrol on the course.
The training provider will require evidence of:
12. Remaining length of visa which covers the duration of the course
13. Minimum 3 years residing in the UK (pre-enrolment onto apprenticeship)
We advise that you check the for more details on your visa's eligibility to undertake an apprenticeship course.
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
For more information please visit our website via Lancashire & South Cumbria NHS FT
Job description
Job responsibilities
The entry criteria for the course are the following qualifications:
Maths & English at:
14. GCSE English and Maths (grade C or 4 and above)
15. Level 2 Functional skills Maths
16. Level 2 Functional skills English
17. Key Skills Level 2 application of number or numeracy (Pass)
18. Key Skills Level 2 Communication (Pass)
19. CSE (Grade 1) Math
20. CSE (Grade 1) English
21. Level 2 certificates (Grade C or 4 and above)
22. Core maths level 3 (Grade E or above)
23. Pre U Certificate (P3 or above)
24. Freestanding Mathematics - Foundations of Advanced Mathematics (Grade C)
If you do not have maths and English or original certificates, you will either not be shortlisted and/or you will not be offered an interview. These will be requested and validated, prior to receiving an interview slot.
YOU MUST HAVE THE ORIGINAL CERTIFICATES.
You must have the Original certificates for Maths, English and any qualifications needed to meet the entry requirements. Transcripts will not be accepted.
You must also clearly put Maths, English and other qualifications, with your type/level of qualification, grade and date achieved, on you application form in order to be shortlisted.
Please see Job Description and Person Specification attached to this vacancy for the full responsibilities of this role.
Person Specification
Qualifications
Essential
25. GCSE Maths & English C+/4+ OR equivalent
Knowledge
Essential
26. Demonstrable knowledge of working with databases
27. Experience of working with Microsoft Office applications
Experience
Essential
28. Experience of working with members of the public
29. Experience of working across communities
30. Experience of facilitating group sessions
Skills
Essential
31. Excellent organisational and timekeeping skills
Desirable
32. Demonstrable competence around social media platforms and websites
Personal
Essential
33. Demonstrable evidence of excellent customer service manner
34. Evidence of Ability to work effectively as part of a team
Other
Essential
35. Evidence of commitment to completing the relevant apprenticeship course in the required timeframe