Direct message the job poster from DiverseJobsMatter
Director Of Operations / Talent Resourcing at DiverseJobsMatter
Responsibilities:
* Consult with ITSC (IT Service Centre) on validation reporting and work collaboratively to maintain the accuracy of the hardware asset database.
* Ticket queue management dealing with requests for license purchases, upcoming renewals and general queries (Jira, JSM (Jira Service Management)).
* Conducting license usage and compliance reviews as needed.
* Reviewing contractual terms and ensuring IT onboarding processes are followed.
* Working with security and infrastructure teams on ITAM related activities such as compliance reviews or support renewals.
* Liaising with internal teams including Procurement and Finance, and external Suppliers for hardware and software queries.
* Reconciling asset disposal reports.
* Review ITAM related purchases, capture entitlement and update contracts tracker and Definitive Software Library.
* Assisting with creating and maintaining process documentation, regularly review processes and promote continuous improvement.
* Assist with maintaining audit-ready position for key software publishers.
* Covering FinOps reporting when the FinOps Analyst is on leave.
* Basics or willingness to learn FinOps lifecycle concepts and promote the ITFM teams’ asset lifecycle services to the business working together on challenges and shared objectives.
* Staying up to date on industry news and actively highlighting any changes that could impact the business to the relevant stakeholders.
About You:
* You have experience in a previous IT Asset Management role managing hardware and/or software licensing and appropriate contracts and suppliers.
* You are a self-starter with enthusiasm, initiative, and drive to learn and continually improve.
* You enjoy working autonomously and independently, taking responsibility for and ownership of the asset portfolio under your care.
* You will have worked with colleagues across technology functions on successful projects and/or programmes.
* You will have a basic understanding of FinOps.
* You will have excellent interpersonal and communication skills, with the ability to operate well in an Agile delivery framework.
* Strong interest in developing industry leading blended ITFM (ITAM & FinOps) function and optimising or automating current processes.
* Experience in an IT Asset Management role (hardware an advantage).
* Experience of working with service desk tools (JSM).
* Excellent stakeholder engagement, organisation, and communication skills.
* Familiarity with or willingness to learn Analytics tools e.g. Power BI, Power Automate.
* ITAM qualification or desire to work towards this.
Seniority Level:
Associate
Employment Type:
Full-time
Job Function:
Information Technology and Management
Industries:
Repair and Maintenance, Automation Machinery Manufacturing, and Motor Vehicle Manufacturing
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