Your key responsibilities are:
* Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the team.
* Work closely with Project Manager and site management team to ensure quality of customer service is maintained to a high level, including resolution of issues raised.
* Be part of interview process when hiring Resident Liaison Officers in their Region.
* Assist Assistant Customer Service Managers with the training and support of trainee RLOs and new RLOs to the company, ensuring they understand the processes and procedures at ground level.
* Assist Customer Services Manager on projects to produce presentations and letters etc.
* Attend pre-commencement surveys with RLO as required to support learning or when two to attend is required.
* Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.
* Maintain customer service processes and systems as relevant for the site and residents.
* Respond to all resident issues, working closely with project manager and site management team to ensure resolution of issues raised to ensure prompt resolution and recommend changes, in line with policies.
* Provision of outstanding and closed Customer Service issues to the Assistant Customer Service Managers monthly.
* Work closely with the Project Manager and Design...