Location: Midlands Working hours: 8am – 5pm, Monday – Friday Benefits : Car Allowance, Bonus, 25 Days Holiday BH, Company Pension, Private Healthcare, Company Sick Pay, Flex Benefits (EMCOR UK discount scheme) About EMCOR UK: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business. What you’ll do: Lead and own the relationship with our customers, using the EMCOR UK principles of Key Account Management. The Account Director is responsible for operational and financial ownership, and for the overall success of a prestigious client account. This includes full P&L responsibility, with a focus on increasing net profitability and growing the account through the introduction of additional projects and services. With a commercial focus, the Account Director will proactively seek opportunities to grow the account through additional service lines, projects and account retention, with a mindset of continual promotion of EMCOR, and creating sustainable value for our customers. The Account Director will lead operational delivery across the account, ensuring cost-effective and timely delivery of all contractual obligations and service provisions, whilst introducing process improvements and innovation. Working collaboratively with all members of the client team you’ll ensure we gain trust and confidence. You’ll maintain agreed margins and proactively seek opport unities for growth. Developing strong relationships with the client you will apply Key Account Management principles to foster good working relationships at every level and optimise the commercial position of EMCOR UK. This includes promoting and delivering customer service excellence. Person Specification Who you’ll be: A proven successful track record of working at Senior or Director level responsible for full profit and loss of large-scale complex IFM Accounts, ideally £10-15M plus annual turnover. A thorough knowledge of project management processes and stages (RIBA), with demonstrable experience in the delivery of high-volume programmes would be seen as desirable. A thorough knowledge of outsourced facilities services within the UK, including both soft and hard FM service lines. Demonstrable experience in delivering significant and consistent growth through proactively seeking opportunities to introduce new service lines and project work. An effective and progressive leader of change with the ability to lead and direct others toward acceptance of new business ideas, methods and working practices. A clear understanding of transformational leadership and an ability to change organisations, culture and behaviours. At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. W e encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work. Benefits Not Specified