Job Description
Job Purpose:
The role of Trade Services Officer – Guarantees, is to ensure that, under any necessary guidance from the Deputy Head of Trade, all aspects of the guarantees process, (opening, amending and administering), across all EAB Branches are handled in line with agreed SLA’s to ensure that customer service standards are met and the smooth running of the section.
Principle Accountabilities and Duties:
• Deputise for the Senior Trade Services Officer – Guarantees in their absence.
• Ensure that instructions from customers/branches of Arab Bank Group and other banks regarding all aspects of guarantees are implemented within agreed turnaround times and are without errors.
• Ensure that copies of Guarantees issued are sent to customers/AB Branches and other banks and relative charges are collected/claimed promptly.
• Approve release of transactions on PC and sign hard copies where necessary at the request of the Senior Trade Services Officer or Deputy Head of Trade Services.
• Prioritise work in order to meet the urgency of customers’ requests as directed by the Senior Trade Services Officer or Deputy Head of Trade Services.
• Action all queries efficiently or refer these to the Senior Trade Services Officer as soon as they are received.
• Share responsibility for clearing outstanding reconciliation items in respect ...