Job summary Front of house receptionist needed for 16 hours per week over 3 days, all administration tasks, good communication skills, working as part of a team, ability to promote the services, creating a positive image of the practice, To welcome and appropriately advise prospective patients of the services within the practice. Understand and identify patient needs and requirements, through appropriate questioning, in order to signpost them to the appropriate person, in the appropriate place and time frame. Strong listening, communication, presentation and social skills Main duties of the job To be a role model for the delivery of practice Excellent communication skills aligned to a Professional attitude Experience with System One or similar public sector IT system is preferable An outgoing, friendly personality, and a desire to meet new people Ability to understand Patients & colleagues needs and handle different types of personalities Generating improved health awareness and access through word-of-mouth marketing To promote the uptake of feedback through multiple forms of media such as; Surveys, the new NHS choices platform, and other feedback domains Perform all duties in accordance with standards detailed in the Practice Policies, and safe working working documents. Adhere to your workstation risk assessment Demonstrate a willingness to be flexible at all times to meet the operational needs of the practice Take responsibility for keeping yourself up to date with training requirements, and annual refreshers applicable to Primary Care About us Laurbel Surgery is a small friendly GP practice, Covering Bilton and surrounding villages, extablished for over 30 years, currenly undergoing an extension. Date posted 17 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A1451-25-0000 Job locations 14 Main Road Bilton Hull HU11 4AR Job description Job responsibilities To work front of house, Deal with patients in a courteous and effective manner presenting a friendly image to patients and other visitors, wither in person or via the telephone, undertake a variety of administrative duties to assist in the efficient running of reception services including the provision clerical support to clinical staff and other members of the practice team. Communicate effectively with patients, staff and other healthcare professionals. Job description Job responsibilities To work front of house, Deal with patients in a courteous and effective manner presenting a friendly image to patients and other visitors, wither in person or via the telephone, undertake a variety of administrative duties to assist in the efficient running of reception services including the provision clerical support to clinical staff and other members of the practice team. Communicate effectively with patients, staff and other healthcare professionals. Person Specification Experience Essential Knowledge of System One, Experience of working in an nhs reception team Person Specification Experience Essential Knowledge of System One, Experience of working in an nhs reception team Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Laurbel Surgery Address 14 Main Road Bilton Hull HU11 4AR Employer's website http://www.laurbelsurgery.nhs.uk/ (Opens in a new tab)