Open Source Data Analyst - CroydonAbout the jobJob summaryDiscover a career in your hands at HMRC. Whether you\\\'re seeking purpose, growth, or a workplace that gives you true sense of belonging, hear from some of our employees as they share their story about what it\\\'s really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential.Our Open Source Data Analysts need to have a passion for data analysis, and an inquiring and questioning mind. The ability to understand and solve problems is essential. You\\\'ll use a range of analytical techniques to gain an understanding of unfamiliar and complex issues, identify relevant information and put it into context when making sound conclusions.These exciting posts are within the Open Source Data Analysis team, part of Risk Insight & Analytics within the Risk and Intelligence Service. The Open Source Data Analysis team uses a bespoke cloud based private network and a variety of tools that enables the team to access all areas of the web, identify relevant data and analyse it.Our data analysts use techniques from a range of analytical disciplines to combine, understand and visualise web derived data within a business context. We provide robust Open Source data analysis in a suite of products tailored to business needs and that can be used to inform business decisions and policy. Our analysis enhances the way the department understands, identifies and tackles risk to revenue.Our ability to safely and legally search the internet to capture, analyse and exploit Open Source data from all areas of the web places us in a unique position to offer a different perspective and insight on issues that impact on tax compliant behaviour now and in the future.About HMRCHMRC is the UK\\\'s tax, payments, and customs authority, and we have a vital purpose: we collect the money that pays for the UK\\\'s public services and help families and individuals with targeted financial support. We are one of the UK\\\'s largest organisations, with around 66,000 employees, collecting over £605 billion in tax revenue.About the Risk & Intelligence Service (RIS)RIS collects, integrates and analyses one of the largest and most diverse range of data and intelligence in the world. This enables HMRC to understand and manage risks associated with non-compliance with the UK tax system.Job descriptionThe team has three core functions:Horizon Scanning: Identification of broad trends in web technologies, e-commerce and digital developments that impact on the department\\\'s strategic objectives.Data Insight: complex data collection, interpretation and analysis of compliance populations and/or specific elements of serious non-compliant behaviour to inform tactical and operational decision making.Social Media Insight: analysis of social media platforms, their use and growth, the sentiment and language used across them and the compliance behaviour exhibited in reaction to changes in HMRC\\\'s approach to compliance and/or legislative change.We work with our stakeholders and customers to understand their requirements, develop and deliver bespoke solutions and suggest new ideas to support them.Employing analytical skills to design and deliver products that inform a diverse customer base within HMRC.Person specificationThe successful candidate will:Be proficient in using applications to manipulate multiple data sets. For example, using Excel to merge, analyse and consolidate data using pivot tables, functions and charts.Be comfortable in learning to use new tools and work with large datasets, including unstructured data, government, public and commercially available data.Be a good communicator, able to work with multiple customers to understand their requirements, balance conflicting demands and provide progress updates.Be adept at explaining and simplifying technical analysis in a manner that enables others to understand and act on analytical outcomes.Have excellent organisational and strong literacy and interpersonal skills, able to work as part of a wider team and individually taking responsibility for delivering high quality analytical products.Desirable Criteria:Practical experience of using any of the following tools and languages to analyse and manipulate data is desirable: R, Python or similar.A background in formal mathematics and / or statistical training (statistics, mathematics, pure sciences, computer science).Undertaken technical analytical roles and practical experience of data analysis or intelligence.BenefitsAlongside your salary of £36,320, HM Revenue and Customs contributes £10,521 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues\\\' Alpha pension equal to at least 28.97% of their salary.Family friendly policies.Personal support.Coaching and development. To find out more about HMRC benefits and find out what it\\\'s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil ServiceThings you need to knowSelection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience.Stage 1 - Online testsAfter submission of the first stage of your application, you will be invited to complete two online tests (Civil Service Numerical Test, Civil Service Verbal Test). You may wish to have paper, pens and calculator ready for completing them. You will receive instructions on how to complete the tests when you are invited. If you successfully pass the test, you will be invited to complete the final stage of the application.Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55pm on insert closing date. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.Do not leave completing the tests until the last minute in case you experience any access or technical issues. While the tests should work on most operating systems and modern browsers with a good internet connection, we cannot guarantee that every combination will work. At the beginning the test will check which browser you are using and alert you if it is likely to be incompatible.It is highly recommended that you complete the online tests on a desktop computer, not a mobile phone or tablet.Applicants who pass the online tests will progress to the full application stage.Stage 2 - Application ProcessTo apply for this role, please provide a CV and Personal Statement.Further details around what this will entail are listed on the application form.In your CV, please detail the following:Job history - include up to the last 3 roles of employment history, plus any other roles that you feel are relevant.Qualifications.Previous skills and Experience - please include a short narrative (up to 100 words per role) outlining what you delivered, and your key achievements.In your 750-word Personal Statement please detail how you meet the following: Person specification. Include any relevant experience for this role.You will also be asked to complete a maximum of 250 words evidencing the desirable experience listed above.Please note - evidence against desirable experience will be used to inform a tie break scenario at interview stage.We acknowledge that AI can assist you in your application. Find our guidelines here.Stage 3 - Interview ProcessCandidates successful at sift stage will be undertake a 60-minute video-based interview, which will include experience and strength-based questions.This is an example of a strengths-based question:\\\"It is often said that the customer\\\'s needs should come first. To what extent do you agree or disagree with this statement?\\\"There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.Interviews will be conducted over MS Teams.Applicants who are successful at interview will progress to the final face-to-face technical assessment stage.Stage 4 - Technical AssessmentCandidates successful at the interview stage will then be invited to a 2-hour and 20-minute face-to-face technical assessment.You will be provided with a laptop with pre-loaded data and asked to undertake an analytical exercise and present findings to the panel.This will take place in:Croydon Regional Centre, 1 Ruskin Square, Dingwall Road, CR0 2WF or Nottingham Regional Centre, 1 Unity Square, NG2 1AWWe reserve the right to raise the score required at any stage of the process in order to manage numbers.Interview dates to be confirmed.Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - \\\'Please re-open my application - (insert vacancy ref) & vacancy closing date (insert date)\\\'.To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.Reserve ListA reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we\\\'ll let you know via your Civil Service Jobs account.Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.Criminal Record CheckApplications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.Reasonable AdjustmentsWe want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs. Complete the \\\"Assistance required\\\" section in the \\\"Additional requirements\\\" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you\\\'re deaf, a Language Service Professional.Additional Security Information Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.Important information for existing HMRC contractual homeworkers: Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.Questions relating to an individual application must be emailed as detailed later in this advert.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant\\\'s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.New entrants will join on the minimum of the pay band.Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.If you experience accessibility problems with any attachments on this advert, please contact the email address in the \\\'Contact point for applicants\\\' section.Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\\\'s recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).