Department: YUR - 2040 - Change of Tenancy Location: Leicester Compensation: £23,000 - £25,000 / year Description Reports to: Change of Tenancy Manager Location: Leicester Office LE3 5BZ Working hours: Monday to Friday, 37.5 hours - Phone operating hours are 9am til 5pm however working hours can differ upon discussion with the hiring manager. Salary: £23,000 - £25,000 We want to expand our Change of Tenancy Team in our Leicester office due to continued success & growth. We have created an exciting opportunity for talented and ambitious people to join the change of tenancy team. We are looking for people experienced in Sales and Collections who can spot opportunities to bring value to our customer base. The Change of Tenancy Team helps support different business areas, such as Customer Care and Complaints and our Debt Team, with ongoing investigations. The role will also include learning & development of day-to-day support of queries, meeting designated deadlines, and delivering KPIs. This role will require essential employment skills such as a keen eye for detail, organisation, prioritisation & relationship building at all levels: call centre experience in sales, Customer Service and cash collection with experience with objection handling and effective probing are skills desired to support in this role. Passionate and motivated people are the power behind our growth so we're looking to expand our team and you could be part of our success story. What We Need from Yü Here's a taste of what you'll be doing: Investigating and verifying change of tenancy requests following process maps to determine the correct outcome is delivered and minimise risk to the business Taking Inbound calls from new and existing COT queries Assisting with recording written information on systems Ability to spot risks within accounts and offer remedial action Responding to Email queries internal and external whilst providing excellent customer service and due diligence Processing COT requests smoothly and efficiently and within SLA Managing and closing assigned account renewal opportunities, Meter Upgrades, Cash collection and Payment Plans built into your KPIs Developing & Learning relationship skills with key stakeholders (Internal & External) About Yü If you have what it takes you could be just what we're looking for… Education – GCSE Grade A-C in Math & English or Equivalent Office 365 – Good Office 365 skills including Excel, PowerPoint & Word Physical Requirements Communication – Must be able to talk, listen & speak clearly on the telephone & have the ability to construct coherent written correspondence with confidence Ambitious – You don't just want another job, you want a career Team player – You're happy to help a fellow colleague, a strong team player & are flexible & adaptable Motivated – You have a can-do attitude & love to learn & develop new skills Time Management – You're able to manage time effectively, working under pressure & managing multiple deadlines Friendly – You're always polite & speak to people with respect Accuracy – Good level of accuracy & attention to detail Yü Come First We have a wide range of benefits for our employees including: 24 days annual leave bank holidays Holiday buy – up to 5 additional days Day off on your birthday Employee Assistance Programme Annual salary review Learning and development opportunities Enhanced paternity, maternity and adoption policies Yü made a difference Awards Travel Loan Scheme 3 days additional annual leave if you get married/civil partnership etc. Appointment allowance Long service recognition Refer a friend payment Company sick pay (subject to length of service) New modern facilities Death in service and critical illness cover Plus, many more If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do. YUIndeed