Description JOB SUMMARY This role is a member of the GSO EMEA team. Performs administrative and project management functions in support of achieving the GSO team’s objectives. Supports an individual or group of individuals within a department by conducting work that is generally project oriented and supports coordination and administration across the GSO EMEA team. Creates presentations, acts as main conduit between key stakeholders, plans internal meetings and events, supports GSO team initiatives, researches issues, composes correspondence, and schedules and manages appointments and meeting needs for VP and remote based associates. Will look after assigned GSO projects and partnerships. Make judgments regarding compliance with the program(s) terms and parameters. Monitors compliance and alerts appropriate person(s) of non-compliance. Responsible for technical interpretation of the program/plan documents. The position is expected to perform activities designed to enhance the day-to-day business flow between Marriott International and its GSO clients. This position supports projects and/or activities relative to creating both unique and repeatable solutions and services for use by GSO organization. Follows procedures and guidelines to complete assignments. Handles confidential and sensitive material. Answers questions and provides standard information pertaining to programs being administered, routine details, and other frequently asked questions. Provides technical interpretation of the project supporting documents. This position will support the GSO EMEA team, but will also have from time to time broader GSO team tasks assigned such as managing org charts, team meetings, time, all team communications, supporting set up of new team members, etc. Location flexible: London UK or Eschborn Germany. CANDIDATE PROFILE Education and Experience College degree and/or related experience preferred. English language spoken and written required. Two years experiences in hospitality or travel industry preferred. Management of global office requiring interaction and support for multiple internal and external customers and constituents across multiple geographies. Project management Other Required Skills Knowledge of the administrative processes related to the position typically gained through several years of related experience. Knowledge of advanced functions of business software packages primarily all Microsoft Office software; spreadsheet, database, email, meeting management/scheduling, word processing and presentations. Relevant work experience in the areas of brand management, marketing and project management desired Experience of managing events, logistics and admin processes desired CORE WORK ACTIVITIES Drives the sales operation initiatives of the EMEA GSO Manages the entity, insurances, SLA and rental agreement process across 10 different countries to include payroll and invoicing Manages the P&L process as outlined by the VP EMEA across 20 different budgets Manages GSO EMEA GSA communication and goal alignment – tracking process for monitoring, annual contract and commission process. Develops and executes special projects related to the EMEA GSO as directed by the VP GSO EMEA Interprets and develops creative and highly professional PowerPoint presentations designed for Senior Leadership audience. Answers questions pertaining to projects/ programs being administered from EMEA GSO leadership. Provides information regarding the details and terms of the projects/programs, provides technical guidance as to compliance with the terms of the program(s), explains the administrative procedures surrounding the projects/program(s). Composes correspondence or documents pertaining to the program(s) being administered. Many times the correspondence or documents involve unique information pertaining to a specific situation or exception. Processes data related to the administration of the program(s) through an automated system. Reconciles accounts, researches discrepancies in the amounts charged to the accounts, and prepares reports related to the program(s) being administered. Researches questions and problems regarding department policies, procedures, information or services, including those of a complex nature. May develop and/or maintain a tracking or reporting system pertaining to the program(s) being administered utilizing spreadsheet, database or mainframe software. May perform data entry into a mainframe application. May develop databases or spreadsheets. May be responsible for presenting information to a group. Makes travel arrangements, as necessary, evaluating alternatives and making decisions regarding pricing and logistical issues Manages calendar activities for Vice President(s), as appropriate and agreed to Coordinates meetings including meeting rooms, equipment and catering Composes correspondence or creates documents, often on behalf of the supervisor Identifies areas where new administrative policies and procedures may be necessary within a department and may initiate projects to develop the new policy or procedure. Researches questions and problems regarding departmental or administrative policies, procedures, information or services, including questions, which are complex in nature. May have responsibility for a specific departmental process/system, which entails research, and analytical responsibilities. Processes expense reports related to business purposes, travel and team expenditures Provides planning and/or administrative support for enterprise wide efforts such as global conferences, meetings, projects, etc. May be asked to coordinate efforts of admins in department Manages conference and/or meeting rooms (scheduling, logistics, maintenance) Coordinate visits and meetings with vendors and external consultants Managing Work, Projects, and Policies Coordinates and implements work and projects as assigned. Generates and provides accurate and timely results in the form of reports, presentations, etc. Analyzes information and evaluates results to choose the best solution and solve problems. Manages the flow of questions and directs questions. Supporting Operations Works with team to put sustainable work processes and systems in place that support the execution of the strategy. Establishes and maintains complete and up-to-date information to ensure accurate reporting. Represents team in resolving situations. Supports relevant customer events, trade shows, and promotional activities. Oversee MEA GSO Marketplace Events in conjunction with Event Manager. Maintains relationships with internal and external customers, corporate staff, hotel managers and other hospitality industry leaders. Participates on project and account teams, executing activities that support strategic account management and team-based sales models. Design, compile, and edit GSO Newsletters for distribution to all property and off-property sales associates within the region. Prepare sales presentations. Business/Financial Administration Acts as project participant for ad hoc or recurring needs of the department, responsible for satisfactory and timely delivery of outcome. Collate data and prepare sales production reports for VP and other business units (e.g. SFA monthly report, GSO/GSA monthly reports) Demonstrates working knowledge of functional specialty. Monitors and evaluates GSO office processes and procedures; recommends improvements as appropriate. Effectively uses and maintains internal systems. Supports internal and external customer/vendor/supplier relationships, providing business, technical, and customer service support. Prepares for and participates in productive meetings. Responsible for facilities/office management to include the management of supplies and collateral distribution, organization of leadership team meetings, and conference calls. Supports accounting process – tracking and reporting of operating budgets and revenue targets - to support the GSO business plan. Administration Provide day-to-day support and administration for Vice President, Global Sales and Global Sales office with telephone support, mail distribution, accounting support, and procurement management. Manage the travel needs for the VP, Global Sales and assist with travel, as needed, for GSO staff. Maintain organizational charts and associate database. Additional Responsibilities Informs, updates, and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner. Attends and participates in all relevant meetings. Performs other reasonable duties as assigned by manager Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.