As a Friendship Coordinator, you will play a vital role in coordinating and supporting the thousands of matches between our members and volunteers across the UK. Whether you are answering emails and calls, ensuring safeguarding measures are upheld or supporting members and volunteers through the onboarding processes, you will be helping to ensure this much needed service reaches those who need it most, in a safe and efficient manner. Utilising your excellent customer service skills, you will be the first port of call to support our volunteers and older members - so you'll need to be comfortable spending a lot of time on the phone and communicating by email. You'll also need to be passionate about supporting older people and have a good understanding of older people's needs. This role can either be based at our office in Blackpool, or in Ashburton Devon. We offer a hybrid model of home and office based-working, so you will need to be within a reasonable distance of either the Blackpool or Devon office and be willing to travel there regularly. You will work a 35-hour working week, 5 days out of 7 with start and end times between 8am and 6pm. It will include weekend and bank holiday shifts, which will be arranged on a rota basis.
Minimum Requirements:
* Excellent communication skills - both written and verbal (A, I, T)
* Confident and friendly telephone manner (A, I)
* A passion for supporting older people (A, I)
* Excellent IT skills including Microsoft Office (A, I, T)
* Ability to manage a busy workload (A, I)
* A commitment to promoting equality and diversity (A)
* Being a positive team player (A, I)
Great to haves:
* An understanding of older people's issues (A, I)
* Experience supporting volunteers (A, I)
* Knowledge of safeguarding issues (A, I)
* Experience of working with older people over the phone (A, I)
Benefits:
* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
* Excellent pension scheme, life assurance, health cashback plan and EAP
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Blue Light Card Scheme
* You Did It Awards - recognition awards from £100-250
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