Job Description
Mobile Service & Repairs Manager | Midlands (with occasional nationwide travel) | Full Time
Are you passionate about delivering exceptional customer service while keeping cutting-edge eBikes in top condition? We're looking for a Mobile Service & Repairs Manager to join the team! This dynamic role is based in the Midlands but will involve occasional travel further afield to support our service and repairs colleagues.
Requirements:
* Strong hands-on experience with repairs and servicing, preferably in eBike maintenance.
* Ability to manage multiple tasks, plan routes effectively, and allocate jobs efficiently.
* A proven track record in dealing with customers from consumers to corporate clients.
* Awareness of commercial considerations when completing jobs, time management.
* Willingness to travel, with occasional overnight stays as required.
* A collaborative mindset, supporting colleagues across the business when needed.
Duties:
* Carry out paid and unpaid repairs, perform maintenance, and complete scheduled servicing both on-site at customer locations and in-house at our service centre in Nuneaton.
* Deliver efficient and effective servicing for fleet eBikes, ensuring maximum reliability and safety.
* Manage customer support forms and inquiries, ensuring a professional and responsive service.
* Plan and allocate service jobs using effective journey planning, optimising time and resources.
* Monitor and manage stock levels to support repairs and servicing.
* Attend and support events, demonstrations, and other activities, showcasing our products and expertise.
Benefits:
* Competitive salary package
* Opportunities to attend and support industry events
* A supportive and collaborative working environment
* Travel expenses and accommodation covered for overnight stays
* Training and development opportunities to enhance your career
Closing Date: 13th December 2024
What's next? It's easy! Click “APPLY” now! We can't wait to hear from you!
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