Company Description
At Accor our goal is that every person feels welcome and feels valued. We ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We place people at the heart of everything we do.
What do we do?
Sofitel, the Modern Luxury International Hotel Brand for Accor, brings the French art de vivre to business and leisure travellers visiting the Qantas Premium Lounge London Heathrow. It is a luxury state of mind that drives our teams to deliver epic experiences for our guests, with a touch of that joyful and carefree French art of living. It's there in a way that we remember a favourite drink, or meal, or preferred newspaper. It's in the personal attention we might offer a first time visitor to our lounge to help them feel at home. It's in the care and pride we take in serving beautiful, fresh food that's a pleasure to eat. It's there in the playful banter between our barista and a regular guest. It's there in every warm smile, helping hand and fond farewell.
At the Qantas Premium Lounge London Heathrow, we have a unique opportunity for extraordinary professional to join our team in providing Five Star Hospitality service including premium a la carte and buffet dining.
With a genuine commitment to delivering an exceptional and unrivalled luxury guest service every time, we seek like-minded people who strive for excellence at every touch-point and will help us achieve a whole new level of outstanding guest satisfaction.
Job Description
As our Executive Chef you will be a hand-on leader: coaching and building skills, focusing on safety, quality and continuous improvement and building strong relationships with internal and external stakeholders.
Your responsibilities will include:
1. Ensure the smooth running of the Kitchen operations.
2. Managing stakeholder relationships including with Qantas, Neil Perry Consulting, and suppliers.
3. Safety – champion the food safety plan, ensuring that the kitchen and operation is fully compliant at all time, be a leader with driving a safety culture for team members and passengers.
4. Financial – managing costs to meet budgets, rolling out initiatives to drive lounge key performance indicators.
5. Customer – ensuring the highest levels of customer satisfaction in accordance with targets set
6. People – ensure the kitchen brigade perform at the highest levels by ensuring Accor’s people process is followed. This includes coaching, training, performance reviews and engagement initiatives.
Qualifications
To be successful in this role you will have:
7. Qualifications in Commercial Cookery with strong knowledge of food safety / HACCP.
8. Proven people management, kitchen management, and organisational skills
9. Understand that leadership is by example and from the front
10. Possess the adaptability to build strong working relationships
11. A passion for and great knowledge of food & beverage
12. Previous kitchen experience managing at a premium / five-star / fine dining level
13. Experience working in Airports would be advantageous, but not essential.
Additional Information
For your commitment we offer great pay and working conditions, freshly prepared staff meals, the best coffee in the airport and flexible work schedules, plus a huge range of employee benefits including:
14. Hotel discounts (staff rates) at over 3000 hotels globally (staff rate stays!)
15. Flight Travel discounts with Qantas and Jetstar (staff rate flights!)
16. An inclusive and empowering workplace, where we place people at the heart of everything we do.
17. Free meals and coffee on shifts
18. Career development
19. Partnership discounts with companies such as Europcar, Google, and more...