Aforza is a ground-breaking, fast-growing start-up focused on transforming the Consumer Goods industry. Backed by key Silicon Valley investors and built-in partnership with Salesforce, the worldwide leader in cloud business applications, Aforza helps Consumer Goods companies drive significant positive commercial transformation.
At Aforza, our values and culture are aligned with how we see the world, and our commitment goes way beyond building great cloud solutions. Yes, we want to build applications that our users love, but we also want to make the world a better place. We not only enable our clients to be more efficient and effective but are also building meaningful partnerships focusing on helping our clients reduce waste by providing best in class intelligence and automation wherever they conduct their business.
Job Description
The Aforza Success team is looking for a Managed Services Consultant to ensure that customers continue to drive value from the Aforza platform following implementation. As a Managed Service Consultant, you will support our customers following implementation to help make day-to-day enhancements to their Aforza configuration.
In this role, you will be on the frontlines providing configuration and enhancement support ensuring a smooth transition to business-as-usual following go-live. Having both a deep product knowledge and a drive to make customers successful, you help ensure our customers have the best possible experience with the platform.
Requirements
* Be the first point of contact for customers to assist in business-as-usual configuration enhancements to customers’ Aforza implementations.
* Leverage your strong project technical and functional skills, helping create and deliver effective solutions.
* Develop and maintain technical expertise in assigned areas of product functionality.
* Demonstrate exceptional analytical, troubleshooting, and problem-solving expertise.
* Manage customer expectations and the customer experience to maximize customer satisfaction.
* Actively maintain and participate in job-related training activities.
* Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.
* Multitask and perform effectively under pressure.
* Pull from and maintain a knowledge base of common customer queries.
* Work as a team player by contributing, learning, and sharing new knowledge, but be self-motivated, flexible, and take initiative.
Qualifications
* A 2:1 or higher in Computer Science or a closely related degree. Note, this is a highly technical role and will require a degree qualification of this type as a foundation upon which to develop.
* Previous experience of having undertaken significant coding activities. This should involve object-oriented programming languages (similar to Salesforce’s Apex) such as Java or C#. This may have been achieved through internships, work experience, or perhaps a complex university project. You will need to be prepared to discuss/demonstrate this in depth.
* Strong verbal and written communication skills.
* An excellent team player who is also comfortable working independently.
* Strong interpersonal skills – a blend of strength of conviction with diplomacy and a constructive attitude.
* Strong work ethic, initiative, and drive; you will have a bias for action and a comfort with data and insight analysis.
Benefits
* Competitive salary.
* Enrolment in the company’s Share Option Scheme.
* 25 days of annual leave entitlement.
* Private health cover.
* Life insurance.
* Group personal pension scheme with employer contribution.
* Membership giving discounts to retailers you use every day.
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