Customer Service Administrator Annual Salary: £25k per annum bonus Location: Southampton (Hybrid Working) Job Type: Full Time (Monday to Friday) Are you passionate about helping customers and seeking a career that offers more than just a job? Join a great team as a Customer Service Administrator where you will provide exceptional service and support to customers. This role is ideal for someone with prior experience in customer service or administration who thrives in a dynamic environment. Day-to-day of the role: Communicate effectively at all levels, ensuring clear and positive interactions with customers. Remain patient and attentive, consistently providing thoughtful and accurate responses to customer inquiries. Utilise a good understanding of Microsoft applications to manage tasks and customer information efficiently. Support and advise customers requiring a wide range of information, advice, and guidance. Collaborate with colleagues to ensure the highest level of customer satisfaction. Take a proactive approach to resolve queries efficiently and effectively. Assist customers in completing documentation and other required processes. Required Skills & Qualifications: Proven experience in a customer service or administrative role. Strong communication skills, with the ability to remain calm and patient. Proficient in Microsoft Office applications. Ability to work effectively both independently and as part of a team. A proactive approach to problem-solving and query resolution. Benefits: Competitive salary of £25k per annum bonus Hybrid working model, allowing flexibility between home and office. Opportunity to work in a supportive and dynamic environment. How to Apply: To apply for the Customer Service Administrator position, please submit your CV online. Ensure your CV is up-to-date and reflects relevant experience. Alternatively, you can contact the local Reed Southampton office.