Job Responsibilities:
* Ensure the highest level of customer service is provided in all events, including exclusive use weddings, conferences, small private dining experiences, and board meetings.
* Adequately staff all events, maximising resource utilisation and minimising costs where possible.
* Liaise with other departments to facilitate smooth event planning and execution.
* Maintain compliance with current licensing, health, safety, and food hygiene requirements.
* Demonstrate excellent standards of service and behaviour to the team.
* Coordinate event set-up and ensure facilities exceed company standards.
* Conduct briefings with staff before each function, providing necessary information and support.
* Manage staff through shifts, providing regular feedback and addressing any customer complaints promptly, while offering training and development opportunities where required.
* Ensure all areas maintain a positive visual impact and cleanliness.
* Lead and motivate staff to achieve high standards of service, exceeding customer expectations.
The Person:
* Previous experience running weddings and functions within a high-end establishment is essential.
* Customer-oriented approach with excellent communication, interpersonal, and leadership skills.
* Critical thinker with strong problem-solving abilities.
* Team player with good organisational and time-management skills.
* Must possess a valid driving licence.
* Ability to work under pressure and willingness to work long hours when required.
* Proven track record in a similar role.
* Positive outlook on life with a passion for hospitality and high-quality service.
* Ability to bring new ideas and initiatives to the team.
* Experience in the event and wedding industry.
The Benefits:
Our client offers an exciting and innovative business to be part of, along with an absolutely beautiful location on the outskirts of Edinburgh and a great close-knit team to be part of. The salary for the successful Events Operations Manager will be £35,000.
Please note: If you are NOT a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.
Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.
Created on 22/01/2025 by TN United Kingdom
#J-18808-Ljbffr