Operational Support / Lead Care Coordinator
The post holder will work alongside the PCN's Strategic Manager, the Clinical Director, and the wider team to achieve success in line with the PCN Network Contract DES and the PCN priorities. Providing day-to-day operational support to the PCN, along with providing line management to the PCN's care coordinators and leading PCN projects.
Overview of the PCN:
South Warrington PCN is one of five PCNs within Warrington, Cheshire. We provide primary care services to 51,763 patients across five GP practices: Stockton Heath Medical Centre, Latchford Medical Centre, Stretton Medical Centre, Brookfield Surgery, and Lakeside Surgery.
With the creation of the 2020/21 Network Direct Enhanced Services (DES) and the introduction of the NHS Additional Role Reimbursement (ARRS) to support primary care, the PCN has recruited staff under the ARRS to support and broaden our primary care team to provide better care for our patients. These roles include:
* Paramedics
* Social Prescribing Link Workers
* Health and Wellbeing Coaches
* First Contact Physiotherapists
The PCN is headed by our committed Clinical Directors, Strategic Manager, Practice Managers, and GP members.
Main Duties of the Job
1. Work with and support the PCN's Clinical Director, Strategic Manager, PCN members, and their teams to ensure effective delivery of the PCN DES and IIF requirements.
2. Lead role for the PCN's Project Management Office (PMO).
3. Support equity of service provision across the Network's five core practices.
4. Provide line management to agreed PCN employed staff.
5. Develop and maintain effective communication with the ARRS staff and all partner practices.
6. Provide support with project implementation and communications for new services.
7. Proactively identify and support implementation of areas of improvement.
8. Support the Digital Transformation Manager to develop/maintain a patient voice forum, patient-facing communications, and social media presence for the PCN.
9. Take a lead role in project delivery, ranging from Program Management to supporting clinicians in the development of new pathways of care.
10. Help develop joint working and relationships across networks and stakeholders.
11. Deliver business plans.
12. Maintain excellent relationships across all core member practices.
13. Minute meetings where required, collating action points and circulating.
14. Support PCN members with all other reasonable administration requests.
15. Support and collate evaluation of PCN services to drive further improvements.
16. Support the financial delivery of PCN activities.
17. Help develop data sharing agreements for all PCN activities when necessary.
About Us
In addition to the PCN, our Practices are also part of Quay Healthcare, a non-profit company owned by the GP Practices in Warrington. Quay Healthcare provides business and practical support to the PCNs and delivers additional healthcare services to our patients. The PCNs contract GP provider services through Quay Primary Healthcare CIC, which is responsible for providing a number of services on behalf of the PCN; one of these services includes the management of our PCN ARRS staff. Therefore, you will work alongside members of the PCN and Practice staff on a daily basis, with Quay Healthcare as the lead employer.
Job Responsibilities
1. Undertake day-to-day line management of all care coordinators across the PCN.
2. Support the retention of staff and ensure HR needs are met for all care coordinators.
3. Support the recruitment processes for new PCN staff, from advert to appointment, as required.
4. Arrange and oversee staff induction and training, ensuring staff have completed all training.
5. Conduct appraisals and support performance management of designated PCN staff as agreed.
Personal and Professional Development
1. Keep abreast of national and local guidance on PCNs.
2. Take responsibility for own development, learning, and performance.
3. Participate in an annual individual performance review.
4. Maintain a record of own personal and professional development.
The PCN is focused on building relationships with other local health and social care providers for the benefit of effective Primary Care service delivery to our patient population.
Personal Management
1. Recognise and work within own competence.
2. Prioritise, organise, and manage own workload in a manner that maintains and promotes quality.
3. Demonstrate understanding of the implications of national priorities for the PCN.
4. Keep abreast of the PCN Network Contract DES requirements and associated service specifications.
5. Bring to the attention of the Strategic Manager and Clinical Director any clinical incidents and participate as required in any investigation and learning exercise.
6. Bring to the attention of the Strategic Manager and Clinical Director any formal complaints and participate as required in any investigation and subsequent learning exercise.
Education, Training and Development
Maintain a statutory and mandatory training record.
This job description may be reviewed in light of changing organisational and service needs. Any changes will be fully discussed with the post holder. The post holder may also be required to carry out other work appropriate to the grade of the post.
Person Specification
Planning Skills
* Skills for supporting project management.
Analytical Skills
* Problem-solving skills and ability to respond to sudden unexpected demands.
* Excellent time management skills with the ability to re-prioritise.
Management Skills
* Skills for managing aspects of projects ensuring they meet financial targets.
* Experience managing teams.
Knowledge, Training and Experience
* Knowledge of administrative procedures, project management, or information analysis.
* Experience of minute taking.
* Able to use Microsoft Office applications with above-average capability in Word, Excel, and PowerPoint.
* Educated to degree level in a relevant subject or equivalent level of experience working at a similar level in a specialist area.
* Basic knowledge of project principles.
* Previously worked in a similar position within the public sector.
* Diary Management.
Communication Skills & Autonomy
* Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/written communication skills.
* Ability to communicate effectively at various levels, including Clinical Directors, Practice Staff, and colleagues.
* Ability to work on own initiative and organise own workload with minimal supervision, working to tight and often changing timescales.
* Ability to pull together comprehensive draft reports, data, and letters; negotiating, networking, and persuasive skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£28,407 a year Depending on Experience (Not Agenda for Change).
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