We are looking for people who can play a vital role in the day-to-day operations of Perth Theatre and Concert Hall operating as a member of a high-performance team.
You will be required to be available to cover a range of shifts day-time, evening and weekends. You will be advised of your shifts in advance, they will vary each week depending upon the event which are programmed so you are required to be very flexible.
You will be based at both Perth Concert Hall and Perth Theatre and will be required to work across both spaces.
This job description details the principal purpose and main elements of the job at this time. It is a guide to the nature of the main duties as they currently exist but is not intended to be all-inclusive. The post holder is expected to work flexibly and respond positively to changing business needs.
Responsibilities:
To work in a multi-tasking team that covers Bar Operations, Food Service, Waiting On, Ushering, Merchandise/Ice Cream Sales and Cleaning Details.
To exceed customer expectation throughout the entire customer journey with exceptional customer care and assistance.
Upselling our products from catering
Have a clear understanding of product knowledge and of future events/shows
Cash handling/security
Health and Safety obligations
To work well and consistently within the Visitor Experience team.
To have a keen eye for attention to detail in each of the multi-tasking disciplines.
To ensure you are ready and focussed for each shift you are scheduled for and on time
This job description is not exhaustive, and the post-holder will also be required to carry out any other reasonable duties.
General:
Develop a clear understanding for the key aspects of our work and be able to articulate the Vision of the organisation in a compelling and confident way;
Comply with PTCH’s charitable objectives and organisational procedures;
Support the implementation of PTCH’s IDEA and Green policies;
Undertake ongoing professional development and training as required;
Any other reasonable requests, appropriate to the post, made by the Visitor Experience Manager.