Job summary St Gabriel's Medical Centre are looking to recruit a full-time MedicalReceptionist to support the smooth running of a busy practice. Previous experience of working in a healthcare setting is preferred butby no means necessary as full training will be provided. The ideal candidate will have excellent communication skills, beflexible and work well as part of a team and project a positive, professionaland welcoming manner to our patients. Main duties of the job The main duties of the role are to provide support tothe wider team. Duties can include but are not limited to: greeting anddirecting patients, effective use of the clinical system, telephone system,booking appointments, signposting to relevant services, processing ofinformation and assisting patients as required. To act as the central point ofcontact for patients, ensure the distribution of information, messages, andenquiries for the clinical team, liaising with multidisciplinary team membersand external agencies, such as secondary care and community service providers. About us We have a comprehensive and friendly team consistingof GP's, nurses, pharmacists, a practice manager and receptionists, all of whomwork extremely well together. Job description Job responsibilities Job Summary To be responsible for undertaking a wide range of reception duties andthe provision of general support to the multidisciplinary team. Duties caninclude but are not limited to: greeting and directing patients, effective useof the telephone system, appointment system, booking appointments, processingof information and assisting patients as required. To act as the central pointof contact for patients, ensure the distribution of information, messages, andenquiries for the clinical team, liaising with multidisciplinary team membersand external agencies, such as secondary care and community service providers. Duties and Responsibilities: The duties and responsibilities to be undertaken by members of thepractice administration team may include any or all of the items in thefollowing list. Duties may be varied from time to time under the direction ofthe practice management team, dependent on factors such as workload, staffinglevels and the business needs of the practice. Maintain and monitor thepractice appointments system. Process face to face andtelephone requests for appointments and home visits Answer incoming phone calls,transferring callers or dealing with the callers request appropriately. Signpost patients to the correctservice. Processing and distributingincoming (and outgoing) mail. Processing repeat prescriptionsin accordance with practice guidelines. Enter data in patient recordsusing the Vision clinical system. Data entry of new and temporaryregistrations and relevant patient information as required. Initiating contact with andresponding to requests from patients, other team members and associatedhealthcare agencies and providers. Clearing and re-stockingconsulting rooms as required. Providing clerical assistance topractice staff as required from time to time, including word/data processing,filing, photocopying. Monitoring of stationery andother supplies. Keeping the reception area,noticeboards and leaflet dispensers tidy and free from obstructions andclutter. Charging patients theappropriate amount for private work, providing a receipt to the patient andrecording the charge in the petty cash book. Make sure patients medicalrecords are up to date, ie contact numbers, address, smoking status and next ofkin. Make sure patients are up todate with reviews. Helping new reception staff andtraining of new reception staff. Your job role may also include: Referrals external and internal. Scanning of letters and relevantcorrespondence into patients notes. Code patient medical records. Summarisation of patient noteswhen requested. Solicitor reports and privateletters. Action daily admin/patienttasks. Recalling patients for reviews. Confidentiality: While seeking treatment,patients entrust us with, or allow us to gather, sensitive information inrelation to their health and other matters. They do so in confidence and havethe right to expect that staff will respect their privacy and act appropriately. In the performance of the dutiesoutlined in this Job Description, the post-holder may have access toconfidential information relating to patients and their carers, practice staffand other healthcare workers. They may also have access to information relatingto the practice as a business organisation. All such information from anysource is to be regarded as strictly confidential. Information relating topatients, carers, colleagues, other healthcare workers or the business of thepractice may only be divulged to authorised persons in accordance with thepractice policies and procedures relating to confidentiality and the protectionof personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own andothers health, safety and security as defined in the practice Health &Safety Policy and the practice Infection Control Policy, to include: Using personal security systemswithin the workplace according to practice guidelines. Identifying the risks involved inwork activities and undertaking such activities in a way that manages thoserisks Making effective use of trainingto update knowledge and skills Using appropriate infectioncontrol procedures, maintaining work areas in a tidy and safe way and free fromhazards. Actively reporting of health andsafety hazards and infection hazards immediately when recognised. Keeping own work areas andgeneral/patient areas generally clean, assisting in the maintenance of generalstandards of cleanliness consistent with the scope of the job holders role. Undertaking periodic infectioncontrol training. Reporting potential risksidentified. Safeguarding: St Gabriels Medical Centre is committed to safeguarding and promotingthe welfare of children, young people and vulnerable adults and expects allstaff employed here to share this commitment. Legislation places a statutoryduty on all organisations and professionals to work together in the interest ofprotecting vulnerable children, young people, and vulnerable adults. Allhealthcare professionals, including those staff and volunteers who work withina healthcare setting, have a duty to safeguard and we are committed to thisprinciple. The practice will provide training and induction programmes to includesafeguarding to all existing and new staff and volunteers to promote these aimsand raise awareness of the duties and responsibilities it places on our staff. All health professionals working directly with children, young peopleand vulnerable adults should ensure that safeguarding and promoting welfareforms an integral part of all stages of the service they offer. Equality, Diversity and Inclusion: A good attitude and positive action towards ED&I creates anenvironment where all individuals are able to achieve their full potential.Creating such an environment is important for three reasons: it improvesoperational effectiveness, it is morally the right thing to do, and it isrequired by law. Patients and their families have the right to be treated fairly and beroutinely involved in decisions about their treatment and care. They can expectto be treated with dignity and respect and will not be discriminated against onany grounds including age, disability, gender reassignment, marriage and civilpartnership, pregnancy and maternity, race, religion or belief, gender orsexual orientation. Patients have a responsibility to treat other patients andour staff with dignity and respect. Staff have the right to be treated fairly in recruitment and careerprogression. Staff can expect to work in an environment where diversity isvalued, and equality of opportunity is promoted. Staff will not bediscriminated against on any grounds including age, disability, genderreassignment, marriage and civil partnership, pregnancy and maternity, race,religion or belief, sex or sexual orientation. Staff have a responsibility toensure that you treat our patients and their colleagues with dignity andrespect. Personal and Professional Development: The post-holder will participate in any training programme implementedby the practice as part of this employment, such training to include: Participation in an annualindividual performance review, including taking responsibility for maintaininga record of own personal and/or professional development. Taking responsibility for owndevelopment, learning and performance and demonstrating skills and activitiesto others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the practice andwill: Alert other team members toissues of quality and risk. Assess own performance and takeaccountability for own actions, either directly or under supervision. Contribute to the effectivenessof the team by reflecting on own and team activities and making suggestions onways to improve and enhance the teams performance. Work effectively withindividuals in other agencies to meet patients needs. Effectively manage own time,workload and resources. Communication: The post-holder should recognise the importance of effectivecommunication within the team and will strive to: Communicate effectively withother team members Communicate effectively withpatients and carers Recognize peoples needs foralternative methods of communication and respond accordingly. Contribution to the implementation of services: The post-holder will: Apply practice policies,standards, and guidance. Discuss with other members ofthe team how the policies, standards and guidelines will affect own work. Participate in audit whereappropriate. Job description Job responsibilities Job Summary To be responsible for undertaking a wide range of reception duties andthe provision of general support to the multidisciplinary team. Duties caninclude but are not limited to: greeting and directing patients, effective useof the telephone system, appointment system, booking appointments, processingof information and assisting patients as required. To act as the central pointof contact for patients, ensure the distribution of information, messages, andenquiries for the clinical team, liaising with multidisciplinary team membersand external agencies, such as secondary care and community service providers. Duties and Responsibilities: The duties and responsibilities to be undertaken by members of thepractice administration team may include any or all of the items in thefollowing list. Duties may be varied from time to time under the direction ofthe practice management team, dependent on factors such as workload, staffinglevels and the business needs of the practice. Maintain and monitor thepractice appointments system. Process face to face andtelephone requests for appointments and home visits Answer incoming phone calls,transferring callers or dealing with the callers request appropriately. Signpost patients to the correctservice. Processing and distributingincoming (and outgoing) mail. Processing repeat prescriptionsin accordance with practice guidelines. Enter data in patient recordsusing the Vision clinical system. Data entry of new and temporaryregistrations and relevant patient information as required. Initiating contact with andresponding to requests from patients, other team members and associatedhealthcare agencies and providers. Clearing and re-stockingconsulting rooms as required. Providing clerical assistance topractice staff as required from time to time, including word/data processing,filing, photocopying. Monitoring of stationery andother supplies. Keeping the reception area,noticeboards and leaflet dispensers tidy and free from obstructions andclutter. Charging patients theappropriate amount for private work, providing a receipt to the patient andrecording the charge in the petty cash book. Make sure patients medicalrecords are up to date, ie contact numbers, address, smoking status and next ofkin. Make sure patients are up todate with reviews. Helping new reception staff andtraining of new reception staff. Your job role may also include: Referrals external and internal. Scanning of letters and relevantcorrespondence into patients notes. Code patient medical records. Summarisation of patient noteswhen requested. Solicitor reports and privateletters. Action daily admin/patienttasks. Recalling patients for reviews. Confidentiality: While seeking treatment,patients entrust us with, or allow us to gather, sensitive information inrelation to their health and other matters. They do so in confidence and havethe right to expect that staff will respect their privacy and act appropriately. In the performance of the dutiesoutlined in this Job Description, the post-holder may have access toconfidential information relating to patients and their carers, practice staffand other healthcare workers. They may also have access to information relatingto the practice as a business organisation. All such information from anysource is to be regarded as strictly confidential. Information relating topatients, carers, colleagues, other healthcare workers or the business of thepractice may only be divulged to authorised persons in accordance with thepractice policies and procedures relating to confidentiality and the protectionof personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own andothers health, safety and security as defined in the practice Health &Safety Policy and the practice Infection Control Policy, to include: Using personal security systemswithin the workplace according to practice guidelines. Identifying the risks involved inwork activities and undertaking such activities in a way that manages thoserisks Making effective use of trainingto update knowledge and skills Using appropriate infectioncontrol procedures, maintaining work areas in a tidy and safe way and free fromhazards. Actively reporting of health andsafety hazards and infection hazards immediately when recognised. Keeping own work areas andgeneral/patient areas generally clean, assisting in the maintenance of generalstandards of cleanliness consistent with the scope of the job holders role. Undertaking periodic infectioncontrol training. Reporting potential risksidentified. Safeguarding: St Gabriels Medical Centre is committed to safeguarding and promotingthe welfare of children, young people and vulnerable adults and expects allstaff employed here to share this commitment. Legislation places a statutoryduty on all organisations and professionals to work together in the interest ofprotecting vulnerable children, young people, and vulnerable adults. Allhealthcare professionals, including those staff and volunteers who work withina healthcare setting, have a duty to safeguard and we are committed to thisprinciple. The practice will provide training and induction programmes to includesafeguarding to all existing and new staff and volunteers to promote these aimsand raise awareness of the duties and responsibilities it places on our staff. All health professionals working directly with children, young peopleand vulnerable adults should ensure that safeguarding and promoting welfareforms an integral part of all stages of the service they offer. Equality, Diversity and Inclusion: A good attitude and positive action towards ED&I creates anenvironment where all individuals are able to achieve their full potential.Creating such an environment is important for three reasons: it improvesoperational effectiveness, it is morally the right thing to do, and it isrequired by law. Patients and their families have the right to be treated fairly and beroutinely involved in decisions about their treatment and care. They can expectto be treated with dignity and respect and will not be discriminated against onany grounds including age, disability, gender reassignment, marriage and civilpartnership, pregnancy and maternity, race, religion or belief, gender orsexual orientation. Patients have a responsibility to treat other patients andour staff with dignity and respect. Staff have the right to be treated fairly in recruitment and careerprogression. Staff can expect to work in an environment where diversity isvalued, and equality of opportunity is promoted. Staff will not bediscriminated against on any grounds including age, disability, genderreassignment, marriage and civil partnership, pregnancy and maternity, race,religion or belief, sex or sexual orientation. Staff have a responsibility toensure that you treat our patients and their colleagues with dignity andrespect. Personal and Professional Development: The post-holder will participate in any training programme implementedby the practice as part of this employment, such training to include: Participation in an annualindividual performance review, including taking responsibility for maintaininga record of own personal and/or professional development. Taking responsibility for owndevelopment, learning and performance and demonstrating skills and activitiesto others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the practice andwill: Alert other team members toissues of quality and risk. Assess own performance and takeaccountability for own actions, either directly or under supervision. Contribute to the effectivenessof the team by reflecting on own and team activities and making suggestions onways to improve and enhance the teams performance. Work effectively withindividuals in other agencies to meet patients needs. Effectively manage own time,workload and resources. Communication: The post-holder should recognise the importance of effectivecommunication within the team and will strive to: Communicate effectively withother team members Communicate effectively withpatients and carers Recognize peoples needs foralternative methods of communication and respond accordingly. Contribution to the implementation of services: The post-holder will: Apply practice policies,standards, and guidance. Discuss with other members ofthe team how the policies, standards and guidelines will affect own work. Participate in audit whereappropriate. Person Specification Qualifications Essential Educated to GCSE level or equivalent GCSE grade A to C in English and Maths Desirable NVQ or Professional Qualification in Administration or Health & Social Care Experience Essential Experience of working with the general public Experience of administrative duties Desirable Experience of working in a primary care/general practice setting EMIS and askmyGP clinical system experience Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Person Specification Qualifications Essential Educated to GCSE level or equivalent GCSE grade A to C in English and Maths Desirable NVQ or Professional Qualification in Administration or Health & Social Care Experience Essential Experience of working with the general public Experience of administrative duties Desirable Experience of working in a primary care/general practice setting EMIS and askmyGP clinical system experience Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name St Gabriel's Medical Centre Address St. Gabriels Medical Centre 4 Bishops Road Prestwich Manchester M25 0HT Employer's website