Job summary This is an opportunity for a motivated individual to enhance their career in primary healthcare by joining the DDHF Management Team as Head of Business Services. You will work as part of the Management and Leadership Team providing support to the Primary Care Networks (PCNS), GP Practices and the staff that we employ. The ideal candidate will have experience working in Primary Care in a similar role, and will use their existing skills to support the growing organisational requirements. You will work in collaboration with a range of other teams and stakeholders. Effective communication skills are essential. The job will provide you with a range of different experiences and challenges, alongside diverse learning opportunities. Main duties of the job Support the Chief Operating Officer, Leadership Team and PCN clinical directors in the day to day running and development of DDHF and PCNs Responsible for central coordination of Governance, Compliance including Human Resources support for Teams. Support the Chief Operating Officer and PCN clinical directors in identifying and developing new business opportunities Support the Leadership and Management team in the day to day management of their functions and teams, and provide contractual and broader input where required, working closely with PCN clinical directors Day to day management and supervision of your direct reports. Ensure that all governance and compliance obligations, including monitoring, are fulfilled. Including HR, CQC and Health & Safety Lead on the management of complaints for DDHFs commissioned and internal services. Lead on DDHFs engagement and utilisation of professional services, including legal and insurance brokerage, and ensure that these provide value for money Produce internal and external communications material as dictated by DDHFs communications and PR plans, and contribute to the development of these Undertake specific assigned tasks, project support, or development work which may arise during any future changes to the Federation, its Member Practices, Integrated Neighbourhood Teams and PCNs Act as on call duty manager as and when required (on shared rota basis) About us A group of 12 GP practices across Durham Dales got together, looking for a solution to help them provide the care patients needed, share resources and ideas, and be prepared for the challenges the NHS would face in the future.The answer they came up with was a formal collaboration between the dozen practices: the Durham Dales Health Federation. DDHFs founding principal is to work together to provide high-quality, cost effective primary healthcare services.That means providing a range of services that all GP practices in the area can use to help look after patients.We employ a range of clinical staff pharmacists, dispensers, nurses, emergency care practitioners and social prescribing link workers as well as non-clinical, administration support staff. Benefits DDHF can offer; paid mileage. We work very closely as a team & where possible we can be very flexible. NHS pension. A car lease scheme which is transferable. We fully support training & development. Regular 1-2-1 support & appraisal. Cycle to work Scheme (salary sacrifice bike). Dress Down Friday(office workers). Complimentary refreshments. Free Car Park, Health service discounts, Immunisations offered, Eye tests reimbursed, overtime is occasionally available. Date posted 26 February 2025 Pay scheme Other Salary £44,101 a year Contract Permanent Working pattern Full-time, Flexible working Reference number U0041-25-0000 Job locations Unit 51 Innovation Hse, Longfield Rd South Church Enterprise Park Bishop Auckland Durham DL14 6XB Job description Job responsibilities Specific Tasks/ Responsibilities Effective and efficient contract management and review of DDHF and PCN commissioned services Provide Support to strategic meetings as and when required - this will include but is not limited to Board Meetings, PCN meetings, Integrated Neighbourhood Team Meetings Development and improvement of new and existing services Development of robust contract and service mobilisation plans Assisting in the management and mitigation of organisational risk Liaison with appropriate external organisations, including Member Practices, PCNs and commissioning organisations Monitoring of publicly procured tenders and development of bids. Maintain awareness of relevant procurement legislation Attendance at appropriate and relevant meetings, including service contract reviews Communication Communicate effectively with stakeholders, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating Anticipate barriers to communication and take action to improve communication Maintain effective communication within the PCN and with external stakeholders Delivering a quality service Ensure compliance with any internal or external audits, including CQC requirements Ensure the development, maintenance and implementation of robust contract performance and management systems and processes Assist in identifying and coordinating the implementation of improvements to quality and performance management systems and processes Team working Understand own role and scope and identify how this may develop over time Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working Learn to delegate clearly and appropriately Learn to prioritise your own workload Work effectively with others to clearly define values, direction and policies impacting upon care delivery Discuss, highlight and work with the team to create opportunities to improve patient care Learning and development Take responsibility for your own learning and performance Undertake mentorship for more junior staff, assessing competence against set standards Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments eg courses and conferences Equality and diversity Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity Enable others to promote equality and diversity in a non-discriminatory culture Support people who need assistance in exercising their rights Quality Management Ensure compliance with any internal or external audits, including CQC requirements Ensure the development, maintenance and implementation of robust contract performance and management systems and processes Assist in identifying and coordinating the implementation of improvements to quality and performance management systems and processes Administration Ensure the contract performance administration of DDHF and PCN commissioned services Ensure appropriate and timely contract performance reports and returns as required Document Management in accordance with DDHF policies and procedures Ensure urgent correspondence and items of relevance are immediately brought to the attention of the Chief Operating Officer, Chair and Directors and respond to correspondence, as appropriate Ensure circulation of contract, business and service development information and communications to members of the Federation, PCNs, stakeholders and partner organisations as required Maintain up to date and efficient data and IT function office systems General Responsibilities Ensure strict confidentiality of correspondence, reports, meetings and verbal communications as appropriate Adapt to and support any changes that are implemented to improve the services At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner Demonstrate their commitment by the efficient completion of all tasks allocated to them Carry out their duties and responsibilities in compliance with health and safety policy and statutory regulations Adhere to equal opportunities policy throughout the course of their employment This job description is illustrative and duties may be assigned commensurate with capability and needs of the business. Job description Job responsibilities Specific Tasks/ Responsibilities Effective and efficient contract management and review of DDHF and PCN commissioned services Provide Support to strategic meetings as and when required - this will include but is not limited to Board Meetings, PCN meetings, Integrated Neighbourhood Team Meetings Development and improvement of new and existing services Development of robust contract and service mobilisation plans Assisting in the management and mitigation of organisational risk Liaison with appropriate external organisations, including Member Practices, PCNs and commissioning organisations Monitoring of publicly procured tenders and development of bids. Maintain awareness of relevant procurement legislation Attendance at appropriate and relevant meetings, including service contract reviews Communication Communicate effectively with stakeholders, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating Anticipate barriers to communication and take action to improve communication Maintain effective communication within the PCN and with external stakeholders Delivering a quality service Ensure compliance with any internal or external audits, including CQC requirements Ensure the development, maintenance and implementation of robust contract performance and management systems and processes Assist in identifying and coordinating the implementation of improvements to quality and performance management systems and processes Team working Understand own role and scope and identify how this may develop over time Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working Learn to delegate clearly and appropriately Learn to prioritise your own workload Work effectively with others to clearly define values, direction and policies impacting upon care delivery Discuss, highlight and work with the team to create opportunities to improve patient care Learning and development Take responsibility for your own learning and performance Undertake mentorship for more junior staff, assessing competence against set standards Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments eg courses and conferences Equality and diversity Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity Enable others to promote equality and diversity in a non-discriminatory culture Support people who need assistance in exercising their rights Quality Management Ensure compliance with any internal or external audits, including CQC requirements Ensure the development, maintenance and implementation of robust contract performance and management systems and processes Assist in identifying and coordinating the implementation of improvements to quality and performance management systems and processes Administration Ensure the contract performance administration of DDHF and PCN commissioned services Ensure appropriate and timely contract performance reports and returns as required Document Management in accordance with DDHF policies and procedures Ensure urgent correspondence and items of relevance are immediately brought to the attention of the Chief Operating Officer, Chair and Directors and respond to correspondence, as appropriate Ensure circulation of contract, business and service development information and communications to members of the Federation, PCNs, stakeholders and partner organisations as required Maintain up to date and efficient data and IT function office systems General Responsibilities Ensure strict confidentiality of correspondence, reports, meetings and verbal communications as appropriate Adapt to and support any changes that are implemented to improve the services At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner Demonstrate their commitment by the efficient completion of all tasks allocated to them Carry out their duties and responsibilities in compliance with health and safety policy and statutory regulations Adhere to equal opportunities policy throughout the course of their employment This job description is illustrative and duties may be assigned commensurate with capability and needs of the business. Person Specification Qualifications Essential Educated to degree level or equivalent within an business related qualification Management qualification or equivalent experience Evidence of working at degree level through formal qualification and/or training and CPD or equivalent experience Evidence of continuing professional development Desirable Project management qualification or experience H HR Qualification or experience Knowledge Essential Understanding of the scope of GP Federations and Primary Care Networks team and how the organisation contributes to local and national policy and the wider health economy Knowledge of up to date HR policies Knowledge of when to seek advice and escalate to the appropriate person Experience Essential Experience of working in teams under appropriate supervision as part of ateam Experience of providing and receiving complex, sensitive information Desirable Experience working in a primary care setting Person Specification Qualifications Essential Educated to degree level or equivalent within an business related qualification Management qualification or equivalent experience Evidence of working at degree level through formal qualification and/or training and CPD or equivalent experience Evidence of continuing professional development Desirable Project management qualification or experience H HR Qualification or experience Knowledge Essential Understanding of the scope of GP Federations and Primary Care Networks team and how the organisation contributes to local and national policy and the wider health economy Knowledge of up to date HR policies Knowledge of when to seek advice and escalate to the appropriate person Experience Essential Experience of working in teams under appropriate supervision as part of ateam Experience of providing and receiving complex, sensitive information Desirable Experience working in a primary care setting Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Durham Dales Health Federation Address Unit 51 Innovation Hse, Longfield Rd South Church Enterprise Park Bishop Auckland Durham DL14 6XB Employer's website https://ddhf.co.uk/ (Opens in a new tab)