Who are we?
Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether its through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Harvey Nichols, Signet, Selfridges, Dufry (World Duty Free Group), White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International and many more.
The Role
Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant City Centre Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team.
This full-time position operates on a rotational shift basis covering 1 in 3 weekends on duty.
Role highlights
Swiftly respond to customer queries via email or phone.
Expertly determine the best solution based on customer-provided issue details.
Skillfully diagnose system errors and other...