Social network you want to login/join with:
Laboratory Asset Manager (Oxfordshire), Abingdon
Client:
Thermo Fisher Scientific
Location:
Abingdon, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
1c44c131bea6
Job Views:
10
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
* Conduct site operations in accordance with terms and conditions of program contract and Statement of Work
* Support overall account strategy to achieve annual operating plan goals for revenue, growth, margin expansion, and account retention.
* Develop and maintain positive and professional working relationships with clients, service vendors, and strive for customer satisfaction and loyalty.
* Support the development of quarterly business reviews and participate in meetings as required.
* Assist in data collection and analysis of customer metrics including financials, compliance, growth, and profitability.
* Support action plans and tracking mechanisms to drive continuous improvement.
* Ensure compliance with all regulatory guidelines related to asset management and services, including inventory management through provided tools.
* Responsible for accurate data input into the Resource Center database, including service requests, work orders, and purchase orders.
* Monitor and support service activities and address customer concerns regarding timeliness, accuracy, and quality.
* Interact with customers and vendors to schedule site service visits.
* Escort engineers into laboratories, ensuring smooth integration into their work environment.
* Review field service reports and invoices for accuracy, technical procedures, and completeness.
* Update the CMMS with current information on onsite assets and service activities.
* Support problem resolution and address customer concerns as needed.
* Assist with resolving service or billing issues, including questions or credits, and promote alternate service providers when appropriate.
* Adhere to all security and safety procedures of Thermo Fisher and the customer.
Minimum Requirements/Qualifications:
* Relevant science degree or equivalent experience strongly preferred.
* Experience working with lab equipment is a plus.
* Previous experience as an account manager, asset manager, lab manager, maintenance manager, or lab equipment specialist.
* Familiarity with CMMS systems and proficiency in related software for data management.
* Experience in customer-facing roles is advantageous.
* Ability to build strong, professional relationships with clients.
* Effective written and verbal communication skills for interacting with engineers, suppliers, and internal teams.
* Ability to work independently and proactively resolve customer issues.
* Excellent time management skills and ability to prioritize tasks.
* Strong problem-solving skills.
* Proficiency in Microsoft Word, Excel, and PowerPoint.
Working Conditions:
* May involve passing through areas with chemical allergens such as penicillin or tetracycline.
* Personal protective equipment such as lab coats, coveralls, hoods, masks, hairnets, and gloves may be required.
* Some areas may require steel-toe shoes, hard hats, and safety glasses.
Benefits:
In addition to a competitive salary, we offer a bonus plan, life assurance, pension, 25 days holiday plus bank holidays, private health insurance, and more benefits tailored to your needs.
#J-18808-Ljbffr