Bilingual (English & French speaking) Hair Stylist / Colourist required by a leading international hair colouring specialist. This is an excellent opportunity for an experienced and qualified Hair Stylist / Colourist to provide specialist support to customers from home This highly successful and established hair colour company is seeking an experienced bilingual (English & French speaking) Hair Stylist / Colourist to support their customer services team. Salary £35,000 per annum – Remote working role. This a remote working position, full time 40 hours per week – 9.00am to 6.00pm, Monday to Friday. The bilingual (English & French speaking) Hair Stylist / Colourist will use their colouring knowledge and excellent customer service skills on a daily basis to assess clients' individual hair colour cases online and provide customer service via phone, email and live chat. Duties include: - Providing hair colour consultations in French and English via phone, email and chat from your home office. This will include overseeing and creating hair colour formulations via our online software - Support clients in an online based contact centre environment through phone calls, emails, etc - Match clients' desired hair colour and expectations to encourage repeat orders and/or rebooking - Proactively build effective working relationships with clients and colleagues to ensure best customer outcome - Demonstrate critical thinking by fully analysing clients' objectives and concerns and providing appropriate solutions The ideal bilingual (English & French speaking) Hair Stylist / Colourist will have the following knowledge, skills and experience: - Current NVQ Level 2 in Hairdressing or equivalent - Salon experience - Bilingual in English and French (fluent – both written and spoken) - In depth understanding of colour formulation and theory - Positive attitude - Aptitude for selling and cross-selling - Excellent verbal and writing skills with good grammar - Highly motivated, flexible, & energetic Benefits include: - Excellent annual leave entitlement - Medical, dental, vision and life insurance plans - Employee Assistance Program - Corporate Discount Program - Access to business services - Authentic work / life balance