Job summary An exciting opportunity has arisen for a Practice Manager to join our dynamic team at Willowbrook Medical Practice. We are a well-established, forward thinking, 5 partner practice, located in Sutton in Ashfield, serving 12,500 patients. We are an enthusiastic training practice and take pride in delivering excellent patient care. Main duties of the job We are looking for an experienced manager who will work closely with partners to set the strategy for the ongoing successful development of the practice and to ensure the safe, effective, and financially intelligent running of the business with a focus on high quality patient care. The successful individual will be responsible for providing collaborative leadership and for managing all aspects of the practice with responsibility for practice finances, HR & management of staff, premises management and operational oversight including Health and Safety, compliance with CQC regulation, management of internal and external stakeholder relationships. About us We are a well-established, forward thinking, 5 partner practice located in Sutton in Ashfield, serving 12,500 patients. Information about the Practice & Team 5 GP Partners (including 4 GP Trainers) 2 ANPs 5 Practice Nurses, 4 HCAs A Clinical Pharmacist Team shared with the PCN Well-resourced management & administrative team SystmOne clinical system Date posted 31 December 2024 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time, Flexible working Reference number A4556-24-0000 Job locations Brook Street Sutton in Ashfield Nottinghamshire NG17 1ES Job description Job responsibilities Primary Responsibilities The following are the core responsibilities of the practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The practice manager is responsible for: All non-clinical aspects of Willowbrook Medical Practice. Practice Finance Developing new income streams and minimising expenditure, when possible, without impacting on quality. Managing the financial elements of the practice. Maintaining an effective liaison with the accountant, overseeing practice accounts, ensuring year-end figures are presented. Briefing partners on all financial matters, including forecasting. Managing and processing partners drawings, PAYE and pensions for practice staff Managing the procurement of GP practice equipment, supplies and services within target budgets. Practice Operations Reviewing and analysing current practices and working with the teams and their leads to improve practices. Ensuring that Willowbrook Medical Practice is operated with both a patient focussed approach, combined with a commercial overview. The management of the premises, including health and safety aspects such as risk assessments and mandatory training. Marketing the practice appropriately Supporting the management of the Patient Participation Group. Supporting the management of all complaints. Primary Care Funding and Contracts Evaluating all changes to the practices regulatory and contractual arrangements and providing summary information and recommendations to the Partners. Tendering for new services and business opportunities. Advising Partners on all aspects of the various contractual arrangements that govern Willowbrook Medical Practices revenue. Leading and managing any potential GP practice mergers and collaborative initiatives. Managing contracts for services. Promoting Willowbrook Medical Practices clinical and administrative activity that supports achievement of all contractual targets - QOF, IIF and Enhanced services. Ensuring that that Willowbrook Medical Practice complies with the CQC regulations. Strategy and Practice Development Developing business plans; leading on business expansion and project management and any other functions deemed necessary by the Partnership to aid business growth. Achieving the long-term strategic objectives in an effective working environment. Developing, implementing, and embedding an efficient business resilience plan. Coordinating the reviewing and updating of all practice policies and procedure Leading change and continuous improvement initiatives; coordinating all projects within the practice Adopting a strategic approach to the management of all patient services matters. Monitoring and evaluating practice performance against targets Human Resources Managing the recruitment and retention of staff; develop, implement, and embed an effective succession plan. Developing, implementing, and embedding an effective staff appraisal process. Implementing effective systems for the resolution of disciplinary and grievance issues. Maintaining an effective overview of HR legislation. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively. Developing a system for Partner accountability. Secondary Responsibilities In addition to the primary responsibilities, the practice manager may be requested to: Deputise for the partners at internal and external meetings. Act as the primary point of contact for NHS(E), ICB, community services, suppliers and all other external stakeholders. Job description Job responsibilities Primary Responsibilities The following are the core responsibilities of the practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The practice manager is responsible for: All non-clinical aspects of Willowbrook Medical Practice. Practice Finance Developing new income streams and minimising expenditure, when possible, without impacting on quality. Managing the financial elements of the practice. Maintaining an effective liaison with the accountant, overseeing practice accounts, ensuring year-end figures are presented. Briefing partners on all financial matters, including forecasting. Managing and processing partners drawings, PAYE and pensions for practice staff Managing the procurement of GP practice equipment, supplies and services within target budgets. Practice Operations Reviewing and analysing current practices and working with the teams and their leads to improve practices. Ensuring that Willowbrook Medical Practice is operated with both a patient focussed approach, combined with a commercial overview. The management of the premises, including health and safety aspects such as risk assessments and mandatory training. Marketing the practice appropriately Supporting the management of the Patient Participation Group. Supporting the management of all complaints. Primary Care Funding and Contracts Evaluating all changes to the practices regulatory and contractual arrangements and providing summary information and recommendations to the Partners. Tendering for new services and business opportunities. Advising Partners on all aspects of the various contractual arrangements that govern Willowbrook Medical Practices revenue. Leading and managing any potential GP practice mergers and collaborative initiatives. Managing contracts for services. Promoting Willowbrook Medical Practices clinical and administrative activity that supports achievement of all contractual targets - QOF, IIF and Enhanced services. Ensuring that that Willowbrook Medical Practice complies with the CQC regulations. Strategy and Practice Development Developing business plans; leading on business expansion and project management and any other functions deemed necessary by the Partnership to aid business growth. Achieving the long-term strategic objectives in an effective working environment. Developing, implementing, and embedding an efficient business resilience plan. Coordinating the reviewing and updating of all practice policies and procedure Leading change and continuous improvement initiatives; coordinating all projects within the practice Adopting a strategic approach to the management of all patient services matters. Monitoring and evaluating practice performance against targets Human Resources Managing the recruitment and retention of staff; develop, implement, and embed an effective succession plan. Developing, implementing, and embedding an effective staff appraisal process. Implementing effective systems for the resolution of disciplinary and grievance issues. Maintaining an effective overview of HR legislation. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively. Developing a system for Partner accountability. Secondary Responsibilities In addition to the primary responsibilities, the practice manager may be requested to: Deputise for the partners at internal and external meetings. Act as the primary point of contact for NHS(E), ICB, community services, suppliers and all other external stakeholders. Person Specification Qualifications Essential Good standard of education with excellent literacy and numeracy skills Leadership and / or Management Experience Desirable Educated to degree level in Business or Finance AMSPAR Qualification Experience Essential Experience of working with the public Experience of managing accounting procedures including budget and cash flow forecasting Experience of performance management, including appraisal writing, staff development and disciplinary procedures Experience of successfully developing and implementing projects Experience of workforce planning, forecasting and development Experience of chairing meetings, producing agendas and minutes Desirable Experience of working in a health care setting NHS / Primary Care General Practice experience Relevant health and safety experience Knowledge and skills Essential Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Always maintains confidentiality Full UK driving licence Excellent communication skills (written, oral and presenting) Strong IT skills (generic) Excellent leadership skills Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Effective time management (Planning & Organising) Ability to network and build relationships Proven problem solving & analytical skills Ability to develop, implement and embed policy and procedure Ability to motivate and train staff Desirable Ability to exploit and negotiate opportunities to enhance service delivery Proficient in the use of System One Competent in the use of accounting software, Quickbooks Person Specification Qualifications Essential Good standard of education with excellent literacy and numeracy skills Leadership and / or Management Experience Desirable Educated to degree level in Business or Finance AMSPAR Qualification Experience Essential Experience of working with the public Experience of managing accounting procedures including budget and cash flow forecasting Experience of performance management, including appraisal writing, staff development and disciplinary procedures Experience of successfully developing and implementing projects Experience of workforce planning, forecasting and development Experience of chairing meetings, producing agendas and minutes Desirable Experience of working in a health care setting NHS / Primary Care General Practice experience Relevant health and safety experience Knowledge and skills Essential Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Always maintains confidentiality Full UK driving licence Excellent communication skills (written, oral and presenting) Strong IT skills (generic) Excellent leadership skills Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Effective time management (Planning & Organising) Ability to network and build relationships Proven problem solving & analytical skills Ability to develop, implement and embed policy and procedure Ability to motivate and train staff Desirable Ability to exploit and negotiate opportunities to enhance service delivery Proficient in the use of System One Competent in the use of accounting software, Quickbooks Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Willowbrook Medical Practice Address Brook Street Sutton in Ashfield Nottinghamshire NG17 1ES Employer's website http://www.willowbrookmp.co.uk/ (Opens in a new tab)