The Role We're looking for a Customer Service Supervisor to join a fast-growing consumer business in Tyne and Wear.You'll be responsible for overseeing a small but mighty team of two Customer Service Advisors, ensuring a seamless experience for our customers across email and phone channels. This is a fantastic opportunity for someone who’s ready to take the next step in their career and grow alongside a thriving business.Duties: Supervising and supporting a team of 2 customer service advisors Handling escalated customer queries via email and phone Monitoring and improving team performance and response times Training and mentoring team members to support their development Helping to refine processes to improve the customer journey Working closely with other departments to ensure smooth operations Reporting on key customer service metrics to management The Person Skills/Attributes: Previous experience in a customer service role (team leadership a bonus) Strong written and verbal communication skills A calm and solution-focused approach to problem-solving Organised, proactive, and able to manage multiple priorities Someone who’s excited by the idea of growing with the business What’s in it for you? A supportive and collaborative team environment Opportunities for real career progression and skill development Competitive salary (based on experience) Ongoing training and development A role where your ideas and input are valued next steps Please contact for further details.