JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Description What this job involves Key Responsibilities Drive ownership of services and relationships across the site. Detailed understanding of service standards and deliverables in line with Contract, SLA’s and ensure that all soft services operational team’s understanding is aligned. Establish relationships with Site Leads, supporting Leadership Team, Senior Account managers and Client to establish trust and credibility in the delivery of FM services Engender and promote productive relationships with JLL and client supply partners to ensure that all services outputs are understood and agreed. Manage subcontractors and suppliers to deliver goods and services against contracts and expectations A critical team player, innovative with an attention to detail ensuring adherence to best practices etc. Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction. Support in the implementation of short and long-term projects for the client as requested. Act as the customer interface for all FM services between client site-based customers and FM Workplace Solutions. Lead the strategic development of overall services which is aligned to JLL/Client strategic vision. Manage quality, standards, and service delivery at the portfolio to minimally meet agreed service levels. Manage, maintain, and enhance the site-based customers relationship and harness the combined inputs of FM Workplace Solutions. Assume ownership of best practice standards and innovation in the services portfolio, including identification of opportunities for improvement and cost efficiencies Manage Client Budgets to deliver both Client requirements to include Workplace Experience activities and JLL profitability levels. Implement accommodation strategy and manage small office moves. Responsible for site compliance with latest legislation and regulations. Accountabilities Operate and comply with JLL & agreed Client business processes/procedures. Coordinate elements of the site business plan. Maintain a proactive relationship with the Client and understand the portfolio-based businesses’ current and future requirements. Proactively support and deliver a collaborative and co-operative environment across the FM workplace Solutions team. Ensure safe working practices through implementation of JLL Health & Safety standards & regulations. Ensure that all Health, Safety and Environmental requirements that are defined in work instructions are communicated in training. Follow required emergency prevention and operational controls. Report of all accidents, occupational illnesses, and emergencies. Manage suppliers and collaborate with supply partners and resolve service issues as they arise. Provide accurate and timely reports on performance of suppliers and supply partners supporting the site. Support implementation of JLL operational initiatives and hard/soft services projects. Vendor Management – manage performance, motivate, train and develop team to ensure the performance objectives are met, and performance bar is continually raised. Sound like you? To apply you need to be able to demonstrate the following skills and experience: The successful candidate will have knowledge and a proven track record of the following: Facilities/Premises Management in a Corporate/Blue Chip environment Experience in managing a quality customer driven service Ability to develop ongoing FM opportunities driving cost efficiencies through a proactive approach, best practice, and continuous improvement across soft FM service lines Sound understanding of Health Safety and Environmental issues and requirements, able to interpret policy and legislation and implement across all working practices. Preferred Qualifications & Experience Experience of 4 years plus in a managerial role or related service environment. Demonstrate experience in dealing with customer service and exhibit key skills within this area. Competent with localized budgetary and P&L control knowledge. Experience in contract management and measurement. Experience in working in a change management environment. Sound understanding of continuous improvement/problems solving process. Computer literate in MS Office Applications. Preferred Skills & Behaviours Strong leadership skills. Competent in oral and written skills. High customer service focused. Sound problem-solving ability. Strong time management skill. We are committed to making all stages of our recruitment process and employment accessible to candidates with disabilities and long-term health conditions. Please do feel able to be open about this at any point during the process and our recruitment team will work with you to establish the most appropriate adjustments. We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents during the early months and years of parenthood. JLL Ltd is a Living Wage accredited business, as we believe a fair day’s work deserves a fair days’ pay. To find out more about our Living Wage accreditation please go here http://www.jll.co.uk/united-kingdom/en-gb/about/living-wage?devicechanneldefault Location: On-site –London, GBR If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table If you require any changes to the application process, please email EMEATAjll.com or call 44 ( 0 ) 20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. 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