Operations Technical Support Assistant
Application Deadline: 21 January 2025
Department: Ground Operations
Employment Type: Fixed Term - Full Time
Location: Brize Norton
Reporting To: Tristan Jones
Compensation: £23,952 - £29,282 / year
Description
This is a 12 month FTC
We are seeking an enthusiastic Operations Technical Support Assistant to join our team on a 12-month fixed-term contract. This entry-level position presents a unique opportunity to work with Subject Matter Experts in Aircraft Performance, Flight Planning and Navigation and Electronic Flight Bag (EFB) support, helping to ensure the smooth operation of our A330 fleet
Key Responsibilities
* Transport, fit, and remove EFB devices from the AirTanker fleet.
* Perform a Pre-Ops function to ensure correct airfield, runway, and obstacle databases are loaded to company EFB devices.
* Ensure all planned airfields are suitable for A330 Operations (considering airfield and enroute restrictions, weather forecasts, airspace availability, ground equipment, Fire Category cover, and crew legality requirements)
* Review and report on factors affecting airfield suitability within a 14-day window before operations.
* Confirm and report on airport facilities and handling agent equipment availability.
* Create and upload Aircraft Navigational Databases (NDB) on a 28-day cycle.
* Weekly check of route databases against planned flying.
* Gain proficiency in several Flight Ops Technical Support systems through on-the-job training.
Skills, Knowledge & Expertise
* A willingness to learn new skills and a thirst for knowledge is key.
* Preferably educated to A Level standard (or above) in mathematics/physics or relevant professional experience.
* Strong communication skills for effective interaction with internal and external customers at all levels.
* Demonstrable computer literacy, specifically MS Office, with a focus on accuracy and attention to detail. Excel database creation and data manipulation skills are beneficial.
* Knowledge of military or commercial air transportation is advantageous.
* Current UK driving licence without restrictive endorsements (essential).
Job Benefits
On top of your basic salary, you’ll receive;
* Annual bonus scheme (eligibility in current year subject to bonus rules)
* Private Medical Insurance
* Electric Vehicle Scheme
* Hybrid working available (not applicable to rostered and shift based employees)
* Health Cash Plan
* Life Assurance Cover
* Income Protection
* Contributory Pension Scheme
* Local Gym Discount
* Plane Saver (Credit Union)
* Family fun days/ battlefield tours/ onsite bar
* Additional annual leave based on length of service
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