Description Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from. We are looking for two Retail Operations Administration Assistants. A full time 6 month fixed term contract, and a 28 hour per week permanent role. The roles are office based in our small and busy office situated above our Swindon warehouse. As a Retail Operations Administration Assistant your role will be to proactively assist the retail team in ensuring the 130 Marie Curie high street shops across the country trade efficiently, effectively, and compliantly. Duties will consist of a range of administrative tasks to support the team, including product ordering, supplier relationships, SharePoint maintenance, Complaint & incident management, maintaining records, reporting and other ad-hoc duties to support commercial activities. You will be responsible for: Producing and distributing daily sales & KPI reports. Handling of all complaints, incidents, accidents, and safeguarding issues Providing welfare checks to teams, ensuring all relevant information is gathered and escalated as needed, with the available support put in place. Sourcing equipment and consumables, selecting the most price effective options and delivery SLAs with suppliers. Placing purchase orders, communicating delivery times, and ensuring delivery targets are met. Maintaining records and systems in accordance with the requirements of the retail team, including SharePoint and Vantage, to ensure efficient management of information Monitoring and maintaining Volunteer training records, ensuring it is accurately completed and recorded and if not, supporting the retail managers to ensure the training is delivered effectively. Building and maintaining relationships both with external and internal stakeholders. Key Criteria: Excellent Organisational Skills with Attention to detail Excellent written and verbal communications skills Ability to organise own workload to meet changing deadlines Responsible and reliable, with the ability to work without supervision Comprehensive knowledge of Microsoft packages, word, excel, PowerPoint, Email, and internet Emotional intelligence and creative problem solver Willingness to work as part of a team to achieve common goals Please see the full job description here. Application & Interview Process As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. Close date for applications: 17 th November. We encourage early applications as we will be conducting screenings in advance of the deadline. Interviews will be conducted WC 25 th November. Salary: £20,821.00- 22,088.00 per annum pro rata Contract: 28 hour per week permanent role & full time 6 month fixed term contract Based: This role is office based in our Swindon Retail Operations site. Benefits you’ll LOVE: Flexible working. We’re happy to discuss flexible working at the interview stage. 25 days annual leave (exclusive of Bank Holidays) Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%) Loan schemes for bikes; computers and season tickets Continuous professional development opportunities. Industry-leading training programmes Wellbeing and Employee Assistance Programmes Enhanced bereavement, family friendly and sickness benefits Access to Blue Light Card membership Subsidised Eye Care Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one. We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences. We're happy to accommodate any requests for reasonable adjustments. Please email any requests to recruitmentmariecurie.org.uk