Ensure optimal logistics service to Principals & Customers: • Master ERP functionality linked to order handling to provide best quality of service to principals/ customers to improve operational efficiency. • Liaise with the planner to tackle any blocking point (data issue, shortages, transport ) which would prevent/delay. • Monitor and manage open orders and ensure daily update of backorder line. • In collaboration with planner, s upport the creation of logistics & administration prin cipal profiles. • Propose logistics solutions in case of issues, in cooperation with logistics/planning team members. • Receive and carefully read Replenishment Reviews and Sales Order Reviews (in case of DD) : transport mode, incoterms, lead times). Record them in local ERP and respect customer/product specifications. • Inform Planner & Commercial Assistant of any deviations (price issues, delivery dates ). • Request order release to Credit Control (in case of DD). • Send order acknowledgements and confirmations to Customers (in case of DD). • Follow up on open orders and ensure proper daily update of backorder lines. Interact with Sales Administrator and Sales Assistant (in case of DD). • Interact with Principals, Forwarders and Warehouses to allow efficient order follow - up. • A ccrue any logistics costs relative to the orders (including transport, surcharges & demurrages, other logistics costs). Make sure of auto - charges relevance such as duties. In case of deviations, inform planner/commercial assistant. • Coordinate with planner to ensure stock count s and AX are aligned monthly. • Generate closing of the orders so that PO status is 'received' and SO status is 'delivered' when appropriate. • Ensure proper and on - time suppliers invoice matching. • Provide cover for the Supply Chain Administration team as required Ensure conformity & contribute to sustainability • Ensure compliance with all QA and SHE requirements, procedures and working instructions in order to maintain high service standards and quality of Data Management • Review amendments and tackle non - conformances daily, together with the Planner, Commercial Assistant, haulier, Warehouse, Logistics Team, Logistics Provider. Record non - conformances in CRM. Open credit notes/reinvoicing and ensure their proper follow - up. Provide feedback to all internal parties to allow closing of non - conformances in CRM. Spot deviations to enable continuous improvement. • Generate freight orders in line with transport strategy of Azelis, Principals and Customers specifications. Provide them to forwarders. • Provide instructions to Logistics Providers and make sure of third - parties execution. • Translate the Group’s Sustainability Strategy into concrete job - related action items and contribute actively and timely to the implementation of the sustainability KPIs Contribute to continuous process optimization and excellent teamwork • Ensure information flow to other team - members. Provide regular feedback to CRM Key Users to enable operational excellence, efficiency and effectiveness. • Develop expertise in all processes and work instructions and support development of best practice. • Collaborate to continuous improvement of logistics to ensure efficient cost - quality – lead time balance. • Ensure information flow to other team - members. Provide regular feedbacks to Key Users to enable operational excellence, efficiency and effectiveness. • Translate the Group’s Sustainability Strategy into concrete job - related action items and contribute actively and timely to the implementation of the sustainability KPIs. KPIs • Customer satisfaction (feedback on spot orders and surveys) • Number of orders and lines coded and followed in AX • Updated backorderlines • Punctuality of credit notes generation • Credit notes linked to self - mistakes • Relevance of logistics accruals • Punctuality of invoice matching • Auto - match rate Experience, Skills & Education • Operational experience in Supply Chain • Ability to influence and achieve results through others • Ability to liaise with people at all levels both internally and externally • Good knowledge of English • Advanced user of various IT tools & ERP systems • Passionate about achieving goals/targets • High service level standards • Understanding of customer and market dynamics and requirements • Excellent organisational skills • Team player but with the ability to work independently • Ability to adapt to new & changing requirements and a flexible approach to working under pressure • Strong communication skills