Job Description
Service Project Manager \n\nSalary: £45,000 per annum Negotiable, plus overtime opportunities and Finder’s Fee for new business.\n\nLocation: Sheffield\n\nHours: 37 hours per week - (flexibility required)\n\nWe’re looking for a Service Project Manager to take charge of coordinating service operations and providing technical support. In this key role, you’ll ensure our service team runs efficiently, projects are delivered on time, and customer expectations are met to the highest standard.\n\nKey Responsibilities for this Service Project Manager position:\n\nSchedule and manage onsite engineers, ensuring client requirements are met promptly with minimal repeat visits.\nWork with the project management team to plan and book installation, repair, and upgrade works.\nMaximise service team efficiency, targeting 95% utilisation.\nMonitor resource allocation to optimise engineer productivity.\nProvide front-line technical support for our range of products and services.\nInvestigate customer issues and provide lasting solutions to ensure satisfaction.\nAct as the main point of contact for clients regarding service schedules, work scopes, and parts availability.\nCommunicate updates regularly with clients to ensure project milestones are met.\nIdentify opportunities to expand business with clients.\nEnsure engineers maintain high quality and safety standards on-site.\nWork with the Service Supervisor to produce risk assessments and method statements (RAMS).\nEnsure all service activities comply with health, safety, and quality standards.\nWork with the procurement team to ensure service parts are ordered and delivered on time.\nReduce delays and ensure efficient use of service resources.Experience, Qualifications & Skills required for this Service Project Manager position:\n\nONC / HNC or equivalent in Electrical Engineering or related discipline.\nExperience in switchgear systems, power distribution, or electrical service operations.\nStrong organisational and scheduling skills.\nExcellent customer service and communication skills.\nAbility to produce technical documentation and risk assessments.\nProficiency with Microsoft Office and scheduling/project management software.\nMaintain a strong commitment to personal and professional excellence.Additional Information:\n\nSalary: £45,000 per annum, with overtime opportunities. Negotiable. \nVehicle: No dedicated vehicle allowance, but a pool vehicle is available for site visits. \n\nINDMAN\n\nThank you for your application.
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