Anderson Knight is recruiting for a Payment Support Handler to join a leading organisation in the financial services sector. This role focuses on supporting customers who are behind on their payments, helping them find solutions that lead to positive outcomes.
Working Hours:
* Monday to Friday: 08:00 - 20:00
* Weekends: 09:00 - 18:00
Shifts are allocated on a rotational basis to ensure service coverage. Flexibility is essential, and hybrid working arrangements are available after completing a 5–6 week training programme.
Key Responsibilities:
* Conduct collections activities in accordance with company policies, procedures, and regulatory guidelines.
* Manage customer cases in arrears, aiming for positive resolutions for both the company and the customer, while minimising financial losses.
* Professionally handle inbound and outbound collection calls, ensuring records are accurately updated after each interaction.
* Maintain high performance standards and consistently meet targets, addressing challenges proactively.
* Complete detailed income and expenditure assessments to determine appropriate repayment solutions.
* Exhibit strong telephone communication skills, building rapport and negotiating effectively to achieve positive outcomes for customers.
Requirements:
* Previous experience in a collections or similar role is preferred.
* Knowledge of the Treating Customers Fairly (TCF) principles.
* A positive, open, and transparent approach.
* Strong attention to detail.
* Essential customer service experience.
Benefits:
* 33 days of holiday, including 25 days of annual leave and 8 public holidays.
* An additional holiday on your birthday.
* Discretionary bonus scheme.
* 15% pension contributions.
* Eyecare and private medical insurance (PMI) benefits