FLOWERBX is on the lookout for a skilled and creative Floral Boutique Manager to join our B2B team. In this role, you will serve as the primary contact and manage our flower shops located in exquisite 5-star hotel locations across London. Your artistic vision will enhance the FLOWERBX brand, showcasing your remarkable attention to detail and commitment to excellence.
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
Main Responsibilities:
* Collaborate with shop teams to ensure each setting embodies the FLOWERBX aesthetic, delivering a consistent, luxurious, and high-end experience.
* Leverage strong relationship-building skills to work closely with hotel partners, understanding their preferences and needs to consistently exceed expectations.
* Provide outstanding customer service by promptly addressing issues, resolving them efficiently, and escalating when necessary.
* Oversee the inventory and selection of flowers and materials, ensuring adherence to quality, sustainability, and brand standards.
* Support the planning and execution of floral installations, ensuring precision and excellence in every detail.
* Identify and pursue opportunities for new business and account growth, contributing to the overall success of the organisation.
* Train, mentor, and inspire team members, fostering a positive, creative, and collaborative work environment.
* Assist with administrative and organisational tasks, including managing team schedules and coordinating flower orders.
* Partner with cross-functional teams to understand client needs, product specifications, and seasonal trends, developing high-quality proposals and tracking their progress and success.
The ideal candidate will have a minimum of three years' experience in floristry or floral design, with a strong portfolio showcasing their floral styling work.
* Exceptional creativity and a keen eye for detail, with the ability to conceptualise and execute beautiful designs.
* Strong communication and interpersonal skills to build relationships with clients and team members.
* Ability to work efficiently under pressure and manage multiple projects simultaneously.
* Knowledge of flower varieties, seasonality, and supplier networks in the floral industry.
* A positive attitude and a passion for sustainability and floral artistry.
This is a full-time hybrid position that requires working from the flower shops and our studio in NW10, as needed.
* £35,000-39,000 annual salary
* Private health and dental care
* Life Insurance
* Employee Assistance Programme (EAP)
* 25 days' holiday, plus bank holidays
* A monthly flower subscription and discounted products
* Pension contribution
* Day-off for your birthday
* Time off to support your favourite charity
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