Social Care Assessment Reablement Manager (STAR)
Are you passionate about delivering high-quality reablement and support for service users to live independently? Sandwell Borough Council is seeking an experienced and dedicated Social Care Registered Manager for STAR CQC registered service. You are responsible to oversee working closely with our health partners.
In this role, you will manage Sandwell Council's in-house community reablement Service, ensuring the delivery of services that meet both the strategic objectives of Sandwell MBC and the NHS partners, as well as the individual outcomes of residents.
You will work within a framework that encourages partnership working, and your leadership will drive the quality, performance, and continuous improvement of the services we offer.
You will oversee a service which:
* Delivers reablement as well as personal care and support to Sandwell residents following discharge from hospital or for those at risk of a hospital admission.
* Manages a multi-million £ budget with over 180 frontline care staff, schedulers, assessors, and managers.
* Provides up to 60,000 hours of reablement-focused care and support per year to people in their own homes.
* Operates a Trusted Assessor model for patients being discharged from hospital across the community health and social care pathway.
* Works with other services across an integrated health and social care environment to deliver the 3 Rs model of recovery, reablement, and rehabilitation.
Main duties of the job
* Oversee the day-to-day management of a service area, ensuring adherence to practice standards, quality, and performance.
* Deliver an exceptional customer experience, promoting wellbeing and enabling local people to live independently for longer.
* Provide guidance, leadership, and professional expertise to your team, with responsibility for staff development, mentoring, coaching, and supporting their wellbeing.
* Develop and implement local policies and procedures to ensure effective service provision.
* Manage and oversee a multi-million £ service budget, ensuring services are delivered within resources.
* Ensure services are compliant with relevant legislation, safeguarding policies, and data protection requirements.
* Promote integration and collaborative working both within the council and with external partners.
* Contribute to achieving the strategic outcomes of Sandwell MBC and partner organisations, focusing on preventing deterioration and enhancing the lives of vulnerable adults.
About us
This is an exciting prospect to work within a transformational area at the heart of Sandwell's intermediate care services. The role has the opportunity to shape how our future services are delivered in line with our ambition to deliver an excellent customer journey and work closely with our partners across health and social care.
Why Join Us?
* Impact: Play a vital role in improving the lives of Sandwell residents by supporting them to live independently and maintain their wellbeing.
* Professional Development: We offer ongoing training, mentoring, and support to help you develop in your career.
* Supportive Environment: Be part of a collaborative, dynamic team with a shared commitment to delivering excellent public services.
The successful candidate will be required to undertake an Enhanced DBS with Adults Barring Check.
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application, please refer to the supporting documents attached.
For more information about working for Sandwell Council, our recruitment process, and our offer to you please visit https://www.sandwell.gov.uk/counciljobs.
Job responsibilities
Job Summary
* Deliver an enhanced customer experience that promotes wellbeing to local people in their local communities.
* Enable people to live independently for longer by supporting them to retain or regain their skills and confidence and prevent the need or delays in deterioration wherever possible.
* Focus on the customers' outcomes, which will also contribute to the strategic outcomes of Sandwell MBC and partner organizations.
Summary of role:
* To have knowledge and understanding of relevant legislative and regulatory framework and Government initiatives relating to your service area, including safeguarding, and the needs of vulnerable adults.
* To have knowledge of the principles and responsibility of information sharing and data protection in line with legislation.
* To be responsible for the overall management of a service area, including practice, standards, quality, and performance.
* To undertake specific duties and responsibilities determined by the line manager and senior managers to enable the team to achieve its goals and objectives.
* To develop and implement local policies and procedures specific to service provision.
* To be an expert professional in relation to their area of responsibility.
* To provide appropriate briefings, guidance, and advice to their service manager as appropriate.
* To provide frameworks for the guidance, leadership, and development of individual service areas and oversight of performance and delivery in order to provide excellent customer care and services to Sandwell residents.
* To work with the line manager to ensure effective functioning of the team in all operational matters.
* To act as day-to-day budget holder for a substantial allocated and devolved budget, ensuring services are delivered within resources.
* Proactively seek to promote partnership working and integration within and outside of the council.
* To have staff supervisory responsibility, including staff development, training, mentoring, coaching, counselling, and supporting wellbeing.
Person Specification
Qualifications
* Professional qualification at degree level and/or NVQ 4 or equivalent.
Experience
* Minimum 3 years post qualification practice and experience.
* Minimum 2 years experience of managing a substantial budget and experience of supervision of professional and/or non-professional staff.
* Experience of partnership working.
* Experience of working to improve performance.
Special Knowledge
* Knowledge of the principles of sound financial management and budgetary processes and controls.
* Knowledge and understanding of customer care practices.
* An understanding of customer needs and appropriate response.
* Knowledge of relevant legislation and guidance.
* Knowledge of political awareness and understanding of how the organisation works.
* Knowledge of Assessment Frameworks including risk assessment.
* Understanding of processes of service provision and delivery to meet assessed needs.
* Knowledge of safeguarding practice and procedures.
* Knowledge and understanding of the importance of performance management and the use of management information systems in operational management.
* Knowledge and skills in people management including motivation and performance management skills.
* The ability to anticipate and respond appropriately to situations of conflict and resolve disputes.
* The ability to understand and implement the concept of Lean.
* The ability to work to service standards and agreed objectives and demonstrate a commitment to high quality in service provision and case recording.
* Knowledge of project management skills.
* The ability to carry out case file audits.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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