Job Title: Vending / Field Service Engineer
Location: Kendal
Salary: Competitive
Job Type: Permanent, Full Time
About us:
Broderick's are a vibrant, successful and growing family-run business. We do things in different ways and we have jobs like no others! We welcome new ideas and proactivity to grow together, us as business and you as professional.
About the role:
We are now recruiting for a Field Service Engineer's to look after our machines in Cumbria and North East. This role will appeal to a self-motivated individual who is proactive and works well under pressure. You will be customer focused and able to work towards agreed SLAs to enable you to offer the highest level of customer service.
Responsibilities:
1. You will be responsible for the service and maintenance of our vending machines with the following;
2. Respond to machine faults/failures within agreed SLA
3. Focus and accountability on quality, standards and continual improvement
4. Working closely with the operations team to ensure delivery of excellent customer service
5. Train staff on DIY sites showing them the operational features of the equipment/machines once installed
6. Communicate with the Service Desk on ensuring the completion of calls and update the in-house system working towards a first-time fa...