Customer Support Administrator
Brentwood, Essex
£25000 to £28000
Monday - Thursday 8.30am-5pm, Friday 8.30am-3.30pm (Hybrid working after probation)
Excellent benefits package including 26 days holiday + Bank Holidays, private healthcare and pension scheme!
* Monitor the Customer Services Inbox.
* Receive and log results of all telephone calls, emails and portal enquiries from Customers.
* Ensure the preparation and issue of the weekly defects report.
* Provide feedback to the technical department in relation to defective materials, design errors etc.
* Ensure the correct allocation of work to the Customer Support operative team, the existing site teams and/or contractors.
* Oversee the work of contractors and report on poor contractor outcomes to the Customer Director.
* Balance and co-ordinate scheduling.
* Ensure materials are available as required to facilitate remediation.
* Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place.
* Address unsuccessful/poor remediation of customer issues. Escalate as required.
* Undertake defect reporting of defects which are reoccurring.
* Monitor customer and issue handling; maintain high standards of Customer Service.
* Follow the complaints and escalated complaints procedure.
* Refer challenging or complex customer issues to management.
* Order materials, process PO's and invoices as required.
* Undertake any contra-charging and raise payment requests as required.
Are you a proactive and customer-focused individual with a passion for providing exceptional support? Are you looking to join a dynamic and forward-thinking team that values teamwork and ensures a positive customer experience? If so, our client is seeking a talented Administrator to join their team in a fast-paced and rewarding environment.
In return, our client offers a competitive salary, a supportive and inclusive work environment, and opportunities for personal and professional development. If you are ready to take the next step in your career and join a team that values your skills and contributions, apply now.
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