About the Company - One of Scotland’s largest and most successful personal injury law firms are looking for a number of Legal Administrators from various levels of experience. The role will be part of a dedicated team that values collaboration, innovation, and professional growth. With plenty of opportunities to build a career in law, you will have the chance to move upwards through the firm and make a real impact.
About the Role - Duties and Responsibilities
* Use of the firms case management system, working in line with set procedure
* Manage and direct incoming phone calls, emails, and other enquiries from clients, ensuring prompt and accurate responses.
* Be the friendly first point of contact for new and existing clients, providing them with information and guidance on our services.
* Keep client files and records up-to-date and accurate, making sure everything is easily accessible.
* Help draft and send out legal correspondence, including letters, emails, and official documents.
* Coordinate with legal staff to ensure client communications are handled efficiently and effectively.
* Handle confidential information with the utmost professionalism and discretion.
* Support the new business team with any additional tasks as needed.
* Track and follow up on client cases to ensure deadlines are met and clients are kept informed of progress.
* Collaborate closely with other administrative staff.