Senior IT Service Manager £59,151 - £68,344 (in addition a market rate allowance may be available plus £4,052 London Weighting allowance if it applies) Bootle, Cheltenham or London Just what a brand-new cloud service needs. A manager who never fails to deliver. We shape and deliver nuclear safety and security regulation across the UK, so we need to evolve fast. That’s why we’re investing hugely in digital applications and channels — from new tech capabilities to sprint methodologies and scrum mentality. You’ll see your impact from day one. The role We’re a cloud-only organisation using Azure and the Power platform to centralise all data and create a single source of truth. An entire Microsoft ecosystem at your fingertips, giving you the chance to change and influence what we do. So, you’ll see your impact from day one. We’re adopting a new IT operating model to manage the new service and hold multiple suppliers to account. You’ll set the vision and strategy for Demand, Asset and Commercial Management relating to service towers such as end-user computing devices, peripherals and our office printing capability. Throughout, you’ll look to ensure that processes and commercial service contracts are owned, efficient and matured. You’ll lead a team to deliver good outcomes and great service. You’ll also represent IT Service Management at senior level and act as an escalation point for organisation stakeholders and our partners within the IT supply chain. The person Microsoft certified in Azure Fundamentals and with ITIL v4 Practitioner certification or equivalent experience, you’ll have a background in leading service delivery in a complex, multi-vendor hybrid IT support environment, and in applying ITIL Service Management framework, best practice and process. You’ll also be able to identify and embed continuous IT service improvement by analysing current process and implement optimising improvement, while your technical knowledge will cover M365, Azure Platform as a Service (PaaS), Software as a Service (SaaS), Infrastructure as a Service (IaaS); on-premise technologies. Of course, you’ll be a confident manager of stakeholders who can collaborate, deliver at pace and optimise user experience. The rewards You can look forward to a substantial Civil Service Pension scheme (including ill-health retirement and lump sum family benefits). There’s also flexible working hours and patterns, competency pay and a personal development plan which gives you a clear path, learning opportunities including professional qualifications and further education, family-friendly policies, a range of health and wellbeing initiatives plus generous holiday entitlement. About us Our mission is to protect society by securing safe nuclear operations. Our staff are drawn from a wide range of professional backgrounds with specialist inspectors to deliver our core business including civil engineering, radiological protection, human factors, chemical engineering, mechanical engineering and nuclear physics. And together they’re involved in everything from assessing safety cases, inspecting nuclear sites, communicating our decisions, training new recruits and representing the UK and ONR within the wider international nuclear community. Apply To find out more and apply, visit our website. Closing date: 29 August 2023