Purpose of Job/Key Objectives
To install Dual Fuel Smart Meters in domestic residential properties.
Principal Duties/Tasks and Responsibilities
1. Provide Smart Meter installations to domestic properties.
2. Manage own stock levels on van and/or via 'Dropbox' facilities.
3. Provide first-class customer service and support.
4. Provide customers with energy efficiency advice.
5. Ensure all worksheet submissions are accurate and timely.
6. Work closely with the Smart Metering Operations Manager to ensure daily/monthly/quarterly targets are met.
7. Plan, organise, and manage own workload to ensure all company deadlines are met.
8. Resolve customer queries in a professional and efficient manner.
9. Any other duties that may be deemed appropriate to this role.
A certain level of flexibility will be required regarding the job role and responsibilities to fulfil this position.
Person Specification
Essential:
1. Excellent organisation skills.
2. Previous Dual Fuel Metering Experience.
3. Experience of exceeding targets.
4. Excellent communication skills, both written and verbal.
5. Ability to work calmly under pressure and keep to deadlines.
6. Ability to work independently but also as part of a team.
7. IT literate.
Package
Basic Salary: £40,450 PA
Potential bonus of £1,200 PA
Annual Leave: 22 days + bank holidays
Company vehicle/tools/uniform, etc., all supplied
Competitive overtime rates available
Optional On-call:
Standby Monday - Sunday = £400 (Mon - Fri £40 per day, Sat £100 & Sunday £100)
Any work attended will be paid at 1.5 x rate during Monday - Saturday & paid at 2 x rate Sunday and Bank holidays.
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