This is an excellent opportunity for ServiceNow Developer professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and ongoing support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost.
Responsibilities:
1. Lead the implementation and customization of ServiceNow ITSM.
2. Oversee the deployment of ServiceNow.
3. Provide expertise in ServiceNow Operations to enhance the organization's security posture.
4. Ensure efficient IT service management through the implementation of ServiceNow ITSM.
5. Optimize asset management processes using ServiceNow ITAM.
6. Improve field service management using ServiceNow FSM.
7. Drive customer satisfaction by implementing ServiceNow CSM solutions.
8. Implement ServiceNow GRC to ensure compliance and risk management.
9. Utilize ServiceNow ITOM to optimize IT operations and infrastructure management.
10. Collaborate with cross-functional teams to ensure seamless integration of ServiceNow solutions.
11. Provide training and support to end-users to maximize the benefits of ServiceNow implementations.
12. Monitor and report on the performance of ServiceNow solutions to ensure continuous improvement.
Qualifications:
1. Strong expertise in ServiceNow Strategic Portfolio Management, ServiceNow ITSM, and ServiceNow ITAM.
2. Knowledge of ServiceNow ITSM.
3. Domain experience in Payments is a plus.
4. Demonstrated ability to deliver high-quality results within deadlines.
5. Strong understanding of IT infrastructure and operations management.
6. Relevant certifications in ServiceNow technologies are highly desirable.
Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership.
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