Assist with preparation of patient's assessment notes, referrals etc. Support Hub staff with patient questionnaires completion, collection and inputting of questionnaires. Supporting the team by providing some judgement of situations which may require analysis. Including low-level emotional support when required on the phone and in person. Providing and receiving routine information requires tact skills where there are barriers to understanding due to cultural, mental health and physical support needs. Communicating sensitive topics with patients and families who may occasionally be emotional or experiencing distressing situations. Contact referrers and patients on the waiting list to acknowledge their referral and advise on the next steps. To monitor and respond to the website, email and phone enquires in a sensitive and professional manner. Understanding of a range of routine work procedures including standard operating procedures across both Wellbeing and Hub services. Undertakes surveys or audits, as necessary to own work. To provide administrative support at the weekly multidisciplinary team meeting including minutes and caseload management. Check SystmOne for patient referrals, and tasks daily. Ensure tasks are forwarded to the task recipients.