Job Description
Problem & CI Manager\n\nPermanent\n\nReading - Hybrid working\n\nMBNL deliver and manage the mobile infrastructure that enables digital Britain. This is achieved by providing Transmission, Infrastructure Assurance and Tower and Operational Services to EE/BT and Three. The Operational Services directorate is accountable for ensuring the network sites are always accessible and available.
It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost.\n\nReporting to the Senior Problem & CI Manager, this role will proactively manage all aspects of Problem Management & CI using industry best practice to identify and resolve root causes of Incident and Events preventing recurrence through strong cross functional collaboration.\n\nWhat you will do:\n\nOwn and relentlessly manage the delivery of Problem Management & CI by MBNL's Partners to achieve agreed business outcomes and targets set by EE/BT, Three and the MBNL Board.\nContinuously improve the methodologies, processes, systems, controls, capabilities and relationships required to deliver a best-in-class Operational service\nWork collaboratively with the peer-to-peer teams in the supplier ecosystem, EE/BT, Three and MBNL to create a high performing, service-based organisation.\nProactively identify, prioritise and progress problem investigations to resolution.\nAssure Supplier outcomes are delivered in line with agreed targets\nIdentify Operational and Business Risks from the function and raise into appropriate forum\nManage the interface with Incident Management and Change Management functions to ensure that good quality inputs are received into problem management\nWork collaboratively to implement Improvement initiatives to improve both the effectiveness of the service and technical improvements to the resilience and performance of the network \n\nWhat we are looking for:\n\nITIL v4 Foundation Certified\nStrong communication skills to Director/C-Suite level\nDeep Telco Infrastructure experience in an Operational role\nDemonstrable supplier management experience\nExperience of building deep, effective relationships and an understanding of organisational politics. An ability to use these to socialise and influence stakeholders.\nProven record of implementing industry best practice\nTechnical understanding of Mobile Telecommunications networks and infrastructure\nAbility to work in a highly pressurised environment\nStrong knowledge of the methodologies, processes and capabilities required to deliver best in class technical and business services. \n\nNice to have:\n\nITIL v4 Managing Professional\nExperience of managing and collaboratively working remotely located, cross-functional teams.\nExperience of working in or with a JV organisation \n\nMBNL - building strength through inclusion.
At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other's uniqueness.
Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers. We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities.
MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited.\n\nTo apply for the Problem & CI Manager Officer please send your CV to \n\nProject People is acting as an Employment Agency in relation to this vacancy